Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Anderson

East Norriton,PA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

19
19
years of professional experience

Work History

Business Office Assistant

Rehab at Shannondell
05.2023 - 04.2024
  • Managed about 15 Residents admissions per day,
  • Confirmed all information in residents' charts is correct, go over insurance information
  • Send out monthly billing, scan hospital documents and place into correct resident charts
  • Collect payments
  • Cover front-desk as needed.
  • Responded to inquiries from callers seeking information.
  • Developed correspondence letters, memos, and emails.
  • Managed correspondence between various departments fostering clear communication channels and facilitating collaboration.
  • Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.

Front Desk Supervisor/Administrative Lead

Dermatology Associates of Plymouth Meeting
05.2011 - 05.2023
  • Validating referrals on Navinet and PEAR
  • Collecting co-pays, voiding/returning payments,
  • Scheduling, rescheduling and confirming appointments
  • Scheduling lunches with pharmaceutical representatives
  • Working with our web based texting platform to message with patients
  • Creating SOP's for front desk
  • Sending out monthly letters to patients, Organize recall list for all patients in our database
  • Answering billing questions
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied patients.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Contributed to the development of new front desk procedures for increased efficiency and better patient service.
  • Resolved patient issues with appointments or timeliness with knowledgeable and friendly service.
  • Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.

Receptionist

Dr.David Bernstein
06.2010 - 05.2011
  • Answered phone calls and messages for 2-physician medical facility, scheduling appointments, and handling patient inquiries.

Office Manager/Receptionist

Dr. Benjamin Grisafi D.C
09.2005 - 06.2010
  • Processing and posting payments
  • Ordering supplies,
  • Verifying insurance
  • Processing X-rays/ultrasound
  • Filing,
  • Entering patients into practice database,
  • Checking in patients,
  • Issuing weekly e-mail newsletter and re-activation letters,
  • Scheduling and answering telephones
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Education

Some College (No Degree) -

North Park University
Chicago, IL

Some College (No Degree) -

Montgomery County Community College
Blue Bell, PA

High School Diploma -

Larkin High School
Elgin, IL
06.2002

Skills

  • Computer literate, including Microsoft Word, Microsoft Excel,Soft Dent, Office Hours, Medi Soft, Docu Touch,Billing Precision,Mysis and Modernizing medicine
  • Understanding of medical terminology, reports, insurance, etc
  • Capable of working independently
  • Great interpersonal skills
  • Self-motivated
  • Scheduling and Planning
  • File Organization
  • Office Management
  • Data entry expertise
  • Written Communication
  • Document Management
  • Research abilities
  • Administrative tasks
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable

Timeline

Business Office Assistant

Rehab at Shannondell
05.2023 - 04.2024

Front Desk Supervisor/Administrative Lead

Dermatology Associates of Plymouth Meeting
05.2011 - 05.2023

Receptionist

Dr.David Bernstein
06.2010 - 05.2011

Office Manager/Receptionist

Dr. Benjamin Grisafi D.C
09.2005 - 06.2010

Some College (No Degree) -

North Park University

Some College (No Degree) -

Montgomery County Community College

High School Diploma -

Larkin High School

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Brooke Anderson