Brooke Fehrenbach
Encinitas,CA
Summary
Dynamic and experienced professional with a proven ability to foster strong client relationships and drive operational effectiveness. Skilled in managing complex projects, implementing strategic process improvements, and providing high-level support to C-suite executives to ensure seamless business operations.
Overview
10
10
years of professional experience
Work History
AR Billing Specialist
Alliant Consulting, Inc.
04.2024 - 09.2025
- Managed the full-cycle billing and collections process for over 300 client accounts, processing over $2.5 million in monthly invoices, and reducing average payment time by X% through proactive customer communication and streamlined cash posting.
- Spearheaded cross-functional projects to identify and implement opportunities for automation within the billing department, streamlining the Accounts Receivable (AR) process, improving collections efficiency by X% and reducing overdue accounts.
- Prepared and delivered customized financial statements and billing reports for clients and internal stakeholders, ensuring a 100% accuracy rate, and contributing to more data-driven financial decisions.
- Resolved over 95% of escalated billing inquiries from key customers and partners, maintaining high satisfaction rates, and preserving key business relationships.
- Improved cash flow, consistently monitoring and resolving outstanding accounts receivable balances.
Business Support Manager
Alliant Consulting, Inc.
12.2021 - 04.2024
- Managed internal PSA software to track project budgets and financial performance, improving forecasting accuracy by X%, and informing data-driven decisions for leadership.
- Implemented a cloud-based document automation platform to streamline procurement and contract execution workflows, reducing administrative effort by 40%, and improving efficiency for the sales team and senior management.
- Conducted market and industry analysis to identify new business opportunities, designing and delivering over 200 tailored service proposals that contributed to the procurement of over $3M in new business.
- Integrated HubSpot CRM in partnership with the Sales team, streamlining the sales process and increasing the proposal close rate by 25%
- Played a pivotal role in formulating strategic plans that ultimately drove business growth, increased market share, and improved profitability.
Operations Manager
Alliant Consulting, Inc.
04.2019 - 12.2021
- Directed a cross-functional office buildout and relocation project, coordinating with the CEO, designer, and general contractor to ensure a seamless transition and uninterrupted business operations.
- Led the evaluation and implementation of new PSA software, streamlining client billing and project budgeting to achieve a 60% reduction in administrative workload for the executive team.
- Enhanced website design and optimized content for UX and SEO, resulting in a 30% increase in organic web traffic, and improved visitor engagement metrics.
- Collaborated with external consultants to develop and refine digital marketing strategies, monitoring campaign KPIs, and analyzing performance data to guide decision-making and business growth.
Executive Assistant to the Chief Executive Officer
Alliant Consulting, Inc.
04.2015 - 04.2019
- Managed day-to-day operations and a dynamic schedule for the CEO and leadership team, anticipating needs to enhance their productivity by X%.
- Coordinated and executed over X complex meetings and events, including conferences, training sessions, and team-building activities, to ensure seamless logistics and effective use of company resources.
- Streamlined administrative processes by identifying and implementing creative solutions, resulting in an X% increase in overall department efficiency.
- Developed and edited presentation materials using reusable templates to ensure consistent, professional brand communication across all leadership presentations.
Education
Bachelor of Science - Business Administration
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CASkills
Strategic Planning
Project Management
Operations Management
Client Relations
Cross-Functional Collaboration
Executive Support
Process Improvement
Budgeting and Forecasting
Data Migration
Vendor Management
Event Coordination
Information Confidentiality
Timeline
AR Billing Specialist
Alliant Consulting, Inc.
04.2024 - 09.2025
Business Support Manager
Alliant Consulting, Inc.
12.2021 - 04.2024
Operations Manager
Alliant Consulting, Inc.
04.2019 - 12.2021
Executive Assistant to the Chief Executive Officer
Alliant Consulting, Inc.
04.2015 - 04.2019
Bachelor of Science - Business Administration
California Polytechnic State University, San Luis Obispo
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