Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Fenger

Jamestown,CA

Summary

Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Organized and dependable team-player successful at managing multiple priorities with a positive attitude.

Overview

3
3
years of professional experience

Work History

Marina Dock Hand and Office Clerk

Pinecrest Marina
06.2022 - 09.2023
  • Maintained accurate records of dock usage, reservations, and billing information.
  • Educated customers on local boating regulations and guidelines for safe navigation within the harbor area.
  • Enhanced marina safety by regularly inspecting docks, equipment, and boating facilities.
  • Monitored vessel check-in and check-out processes to improve customer experiences.
  • Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.

Ski Patroller

Dodge Ridge Ski Resort
10.2022 - 05.2023
  • Enhanced guest safety by conducting thorough mountain inspections and hazard evaluations.
  • Promoted accident reduction and skier safety by maintaining clear, visible warning signs and safety notices.
  • Maintained preparedness efforts with regular attendance at ongoing trainings related to new techniques or guidelines within the job.
  • Streamlined rescue operations by maintaining organized inventory systems for essential patrol equipment like toboggans and first aid supplies.
  • Supported seamless event coordination by assisting in setup, crowd control, and emergency response during special events at the resort.
  • Transported injured skiers down mountain to arrange transport to medical facilities using toboggans and snowmobiles.
  • Assisted injured guests by administering first aid, ranging from sprained ankle injuries to unconsciousness.
  • Assessed and maintained terrain to guarantee safe environment for guests by performing avalanche control and frequent sweeps.

Guest Services Associate

Dodge Ridge Ski Resort
12.2020 - 12.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
  • Booked lessons/tickets, accepted payments, and answered guest questions.
  • Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.

Ski Instructor

Dodge Ridge Ski Resort
12.2020 - 05.2022
  • Taught students of all ages, levels 1-4.
  • Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
  • Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
  • Educated students on proper skiing etiquette
  • Adapted teaching methods according to weather conditions and terrain changes for optimal student success on the slopes.

Education

E.M.T

Murphys Fire Protection District
Murphys, CA
01.2023

High School Diploma -

Sonora High School Independent Study
Sonora, CA
05.2021

Skills

  • Heavy Lifting
  • Adaptive Problem Solving and High Decision-Making
  • Environmental awareness
  • Patient transportation
  • Incident Management
  • Emergency medical response
  • Teamwork and Collaboration
  • Certified in CPR/AED
  • Office Administration and Maintaining Records
  • Medical terminology knowledge

Timeline

Ski Patroller

Dodge Ridge Ski Resort
10.2022 - 05.2023

Marina Dock Hand and Office Clerk

Pinecrest Marina
06.2022 - 09.2023

Guest Services Associate

Dodge Ridge Ski Resort
12.2020 - 12.2022

Ski Instructor

Dodge Ridge Ski Resort
12.2020 - 05.2022

E.M.T

Murphys Fire Protection District

High School Diploma -

Sonora High School Independent Study

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Brooke Fenger