Brooke Findley
Hempstead,NY
Summary
Proven Boba Barista with a track record of enhancing customer satisfaction at Gong Cha through expert drink preparation and a continuous learning mindset. Excelled in fast-paced environments, demonstrating adaptability and a strong work ethic. Skilled in food safety and known for maintaining cleanliness, significantly contributing to a positive dining experience.
Overview
3
3
years of professional experience
Work History
Boba Barista
Gong Cha
Mineola, NY
05.2021 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Boba Barista
Gong Cha
Westbury, NY
02.2020 - 04.2021
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
Host
TGIF Fridays
Westbury, NY
03.2020 - 05.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Chemistry
SUNY Oneonta
Oneonta, NY05.2027
Skills
- Strong Work Ethic
- Cleanliness and Organization
- Adaptability in Fast-Paced Environments
- Continuous learning mindset
- Drink Preparation Expertise
- Food safety understanding
Timeline
Boba Barista
Gong Cha
05.2021 - 06.2023
Host
TGIF Fridays
03.2020 - 05.2020
Boba Barista
Gong Cha
02.2020 - 04.2021
Bachelor of Science - Chemistry
SUNY Oneonta