Brooke Flask

Described key responsibilities and achievements related to veterinary support.

Worked at Banfield for two years in primarily administrative role, demonstrating strong understanding of medical terminology and effective communication skills. Limited limited exposure to ER Operations due to my location being primarily GCP. We will refer out to GCVS, Blue Pearl and other Urgent Care and ER Hospitals for cases that we are not able to accommodate. Supported veterinary assistants and doctors by providing technical assistance and ensuring smooth operations. I also fill medications, write scripts with doctor approval, converse with medical professionals in regards to specific clients, send emails medical records, I also transcribe medical records for specialty hospitals. Handled high daily volume of phone calls and client interactions, maintaining a strong focus on communication and team collaboration. My strong work ethic and passion for veterinary medicine help me to handle my position with ease. I am big on communication and the team based environment.

• Assisted clients with inquiries and provided information about pet healthcare options.
• Worked at Banfield for two years in primarily administrative role, demonstrating strong understanding of medical terminology and effective communication skills. Limited limited exposure to ER Operations due to my location being primarily GCP. We will refer out to GCVS, Blue Pearl and other Urgent Care and ER Hospitals for cases that we are not able to accommodate.Supported veterinary assistants and doctors by providing technical assistance and ensuring smooth operations. I also fill medications, write scripts with doctor approval, converse with medical professionals in regards to specific clients, send emails medical records, I also transcribe medical records for specialty hospitals. Handled high daily volume of phone calls and client interactions, maintaining a strong focus on communication and team collaboration. My strong work ethic and passion for veterinary medicine help me to handle my position with ease.I am big on communication and the team based environment.
• Maintained accurate client records using practice management software systems.

• Executed hazardous chemical disposal to maintain workplace safety
• Coached Amazon employees on waste management practices to enhance operational compliance
• Operated small generator facility to ensure compliance with safety regulations
• 40,000 in donations to Houston Food Bank in 3 months

• Executed 15-20 audits and coaching sessions daily to address barriers and provide solutions for AFE associates.
• Partnered with ICQA, PA and AFE to implement and deep dive defects with weekly coaching.
• Monitored DPMO and quality barriers via Atlas and Kibana to identify areas for improvement.
• Conducted weekly wall audits to ensure timely fulfillment of customer shipments.

• Facilitated training sessions for more than 60 new hire associates, ensuring their comprehension of Amazon's safety, quality, and productivity standards.
• Collaborated with ICQA to identify underperforming pack AAs and provided individual coaching to enhance quality standards.
• Answered questions, explained rules and policies, and guided newly hired associates on their career path.
• Conducted 10 audits each week to verify adherence to pack standards

• Achieved $500,000 in sales revenue within 9 months
• Recognized as the leading salesperson in the region
• Engaged with 10 potential clients monthly, resulting in a 50% closing rate.
• Explained product specifications and features to customers, leading to successful sales closures.
• Mentored associates by example, consistently meeting and exceeding high service standards.