Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Brooke Ford

Chandler,AZ

Summary

Dynamic and results-driven professional with extensive experience as a Hostess and Server at Pitta Souvli Mediterranean Grill. Expert in customer service and conflict resolution, I excelled in managing reservations and enhancing guest relations, fostering repeat business through exceptional service and effective communication. Proficient in POS operations, ensuring accurate cash handling and transactions.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess and Server

Pitta Souvli Mediterranean Grill
Chandler , Arizona
07.2024 - Current
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Balanced cash register at end of shift according to established procedures.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Managed reservations, waitlists, and special requests for large parties.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Developed long-term relationships with customers to increase opportunities for repeat business
  • Worked with POS system to place orders, manage bills, and handle payments

Education

High School Diploma -

Hamilton High School
3700 S Arizona Ave
05-2025

Skills

  • Customer service and support
  • Cash handling and transactions
  • Point of sale operations
  • Reservation coordination
  • Conflict resolution
  • Time management
  • Guest relations
  • Verbal and written communication
  • Team collaboration

Languages

English
Native/ Bilingual
Spanish
Limited

References

  • Mike Edwards - Owner, Pitta Souvli Mediterranean Grill

Phone: 480-221-9165

  • Teresa Gilchrist - Ceramics Teacher

Phone: 303-681-5241

  • Karen Tabor - AP Studio Art Teacher

Phone: 602-549-6356

Timeline

Restaurant Hostess and Server

Pitta Souvli Mediterranean Grill
07.2024 - Current

High School Diploma -

Hamilton High School

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