Brooke Frana
Norwalk
Summary
Goal-driven Ambassador committed to raising brand awareness and enhancing sales. Competitive and results-oriented team player seasoned in implementing successful marketing campaigns, tracking customer preferences and ideas and suggesting appropriate advertisement and positioning ideas. Extensive knowledge of various marketing tools and social media platforms coupled with familiarity of competitor marketing activities.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Poshmark Ambassador
Poshmark
10.2019 - Current
- Engaged with community members to promote Poshmark platform and services.
- Developed and maintained relationships with key influencers in fashion and resale markets.
- Coordinated promotional events to increase brand visibility and customer engagement.
- Sold High End Handbags and Jewelry
- I would pay special focus on my handbags, I restore Vintage handbags for example Louis Vuitton and Juicy Courture.
- I would go the extra mile and show customer appreciation by adding my own personal touch in packaging the item with detailed thank you cards and stickers. I would also add a small gift. I loved packaging with marching tissue paper. I wanted my products to stand out and give excellent customer service in every well packaged item. I have many 5 star reviews.
- Represented the Ambassador in a professional manner at all times.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Created attractive visual displays for new products and current promotions.
Sales Associate & Visual Merchandiser
Choice Christian Living Store and Gifts
West Des Moines
07.2024 - 04.2025
- Assisted customers in selecting gifts and home decor items.
- Maintained store displays to highlight seasonal merchandise effectively.
- Processed transactions accurately using point-of-sale system.
- Held my book signing event in both their store locations.
- Provided product knowledge and recommendations to enhance customer experience.
- Organized inventory and restocked shelves to ensure product availability.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to create an inviting shopping environment.
- Participated in promotional events to boost store visibility and engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
Author
Myself Brooke/Author of God is The Key to Unlock C
Norwalk
08.2021 - 02.2023
- Developed engaging content for various genres and audiences.
- Researched topics to ensure accuracy and relevance in writing.
- Edited and revised manuscripts for clarity and coherence.
- I hired a manager to help me publish the book on Amazon
- I spent 2 years writing, typing, and being led by the Spirit of God.
- I have a 5 Star Rating on Amazon.
- I love helping and encouraging people
- Helping others find the gifts and purpose
Visual Merchandiser/Head of Sterling Silver
Joseph's Jewelry
West Des Moines
08.2006 - 12.2009
- Designed engaging displays to showcase jewelry collections effectively.
- Collaborated with team members to maintain store aesthetics and cleanliness.
- Organized product placements to highlight seasonal promotions and new arrivals.
- Helped giving wonderful Customer Service and building long lasting relationships
- Loved having repeat customers come back seasonally. I loved going the extra mile to help find the perfect gift for there special occasion
Education
Associate of Arts - Fashion Design/Merchandising/Marketing
DMACC
Ankeny , IA 08.2000 - 05.2003
Skills
- Community engagement
- Visual merchandising
- Customer relationship management
- Event coordination
- Author on Amazon
- Love helping others and making difference
Certification
- Color Stone Certified
- Leader and Vice President of Professional Development Fashion Design Chapter.
- Big Heart Award Civic Project
- DMACC Student Leadership Award 2001
- Certificate of Recognition leadership Achievement 2002
- Civic Pride Award 2001
- In Appreciation to Children's Cancer Programs 2002
Timeline
Sales Associate & Visual Merchandiser
Choice Christian Living Store and Gifts
07.2024 - 04.2025
Author
Myself Brooke/Author of God is The Key to Unlock C
08.2021 - 02.2023
Poshmark Ambassador
Poshmark
10.2019 - Current
Visual Merchandiser/Head of Sterling Silver
Joseph's Jewelry
08.2006 - 12.2009
Associate of Arts - Fashion Design/Merchandising/Marketing
DMACC
08.2000 - 05.2003