Brooke Franciscovich
Patient Care Coordinator
Jerseyville,IL
Summary
Caring team player passionate about making a positive impact with clients, patients, and colleagues. A professional who is friendly, adaptable, and collaborative with a talent for overseeing multiple tasks while maintaining quality care.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Patient Care Coordinator Team Lead
Advanced Hearing Providers
Portland, OR
09.2018 - Current
- Built strong referral network by developing strategic relationships with providers and clients.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Communicated between several entities to effectively coordinate services in a timely manner.
- Adapted to new procedures quickly to ensure smooth processing of claims.
- Promptly responded to correspondence with members of the office, other medical offices, and customer representatives.
- Maintained organization of notes and correspondence to be easily understood by colleagues and clients.
- Taught new team members correct procedures for all areas of operations.
- Evaluated business operations continuously to find innovative solutions that would increase customer satisfaction.
Case Management Intern
The Women's Center, Inc.
Carbondale, IL
01.2018 - 05.2018
- Identified care needs of individual patients and created case plans unique to each client.
- Advocated for clients to achieve autonomy by ensuring options were presented for their consideration.
- Collaborated effectively with personnel of the establishment to attain goals of the clients.
- Adhered to established rules, ethical standards, and codes of conduct in and outside of the establishment.
- Maintained confidentiality of client cases and personal information.
- Performed clerical duties in the administrative office as needed.
Assistant Store Manager
Christopher & Banks Corp
Carbondale, IL
08.2017 - 04.2018
- Sustained a highly satisfied customer base through effective selling techniques, amiable services, and relatable interactions.
- Achieved corporate-directed store goals on time and above targeted plan.
- Trained team members in successful strategies to meet operational and sales targets.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Attained expert level of product knowledge, becoming go-to person for new and returning customers.
Sales Lead Keyholder
The Children's Place
Carbondale, IL
11.2015 - 07.2017
- Assisted upper management with daily operational procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Executed visual merchandising updates to company standards.
- Mentored sales team to build brand loyalty by creating positive store environment.
- Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork.
- Created daily sales goal tracker using store statistics and equations.
- Coached sales team in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science - Social Work
Southern Illinois University
Carbondale, IL 08.2014 - 05.2018
Skills
Verbal and written communication
undefinedTimeline
Patient Care Coordinator Team Lead
Advanced Hearing Providers
09.2018 - Current
Case Management Intern
The Women's Center, Inc.
01.2018 - 05.2018
Assistant Store Manager
Christopher & Banks Corp
08.2017 - 04.2018
Sales Lead Keyholder
The Children's Place
11.2015 - 07.2017
Bachelor of Science - Social Work
Southern Illinois University
08.2014 - 05.2018
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