Brooke Franklin

Work History

Human Resources Administrator

Chesapeake Technology International

08.2020 - 02.2023

Organize and lead staff orientation programs and training to promote solid collaboration amongst team members
Develop departmental policies and educational and training materials to positively impact the organization, department, employees, and clients
Recruited top talent to maximize profitability.
Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Monitored and handled employee claims involving performance-based and harassment incidents.
Streamlined HR efficiencies, coordinated new hire orientations and provided on-boarding and training for 75 new employees.
Perform benefits analysis, corrective action planning, and big-picture data capturing to improve human resources efficiencies
Successfully provided on-boarding training for over 75 new employees.
Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
Organized and led staff orientation programs and training to promote collaboration.
Oversaw hiring, staffing, and labor law compliance
Updated HR database with new employee information, changes in benefits, and other details
Prepared new hire letters, employee contracts, and corporate policies
Coordinated technical training and personal development classes for staff members
Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees

Rehabilitation Program Manager, COTA/L

Contract Agency

05.2016 - 08.2020

Piloted quality improvement programs and coordinated interdisciplinary scheduling of patients and budgetary process to meet goals
Ensured compliance with all state, federal, and local regulatory laws, standards, and protocols relating to departmental operations, HIPAA, benefits administration, and general liability
Consistently met and exceeded productivity, census, and revenue goals, in the heat of COVID pandemic
Completed monthly random chart audits and reported results to Area Manager.
Tracked staff licensure requirements to achieve 100% compliance with regulations.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Interacted with customers and clients to identify business needs and requirements.
Created and presented data using MS Excel spreadsheets and other MS Office tools.
Implemented and led meetings, opening up dialog with area managers, Nursing Home Administrator, Department Heads and other professionals
Analyzed and interpreted impact of federal, state and local legislation on company's internal structure.
Verified that design, operation and IT systems complied with applicable regulations.
Evaluated and advised employees on company policies and procedures.
Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
Modified operational, marketing and staff resources to meet financial goals

Director

Rehabilitation Rehab | Legacy Healthcare

02.2012 - 01.2014

Tracked staff licensure requirements to achieve 100% compliance with regulations and complied with policies regarding patient admission, care, and records to maintain standards of excellence for patients and families
Delegated assignments based on plans, project needs and knowledge of individual team members.
Provided documentation of processes to comply with regulations and company policies.
Developed impactful and strategic partnerships with clients to drive business development.
Implemented successful healthcare programs through professionalism, quality care, and medical teaching
Interviewed, hired, trained, and mentored all staff members for increased profits and productivity in the assigned therapy department
Successfully managed payroll and staff benefits and maintained compliant records for clients, staff, and the facility
Restructured the department and developed a prosperous caseload, exceeding the targeted number of residents on the caseload Managed operations, finances, and marketing of the rehabilitation facility
Performed screenings of the residents to build the caseload and implemented wellness programs within the facility.
Monitored specific programs' adherence to established schedules and operating budgets.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals
Worked closely with organizational leadership and board of directors to guide operational strategy
Formed strategic partnerships and connected with potential clients to drive business development

Certified Occupational Therapy Assistant

Agencies

01.2001 - 01.2012

Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
Helped improve fine motor, visual perception and sensory processing skills.
Educated patients and families on conditions, treatments and home exercises.
Provided direct occupational therapy services in various settings.
Advocated for all patients' health, safety and rights.
Assisted patients with functional mobility and daily tasks to increase comfort and reduce disability.
Carried out day-day-day duties accurately and efficiently.
Coordinated interventions with multidisciplinary treatment team.
Performed assessments during treatment to determine progress according to goals.
Conducted physical, academic, vocational, mental and other types of evaluations to identify clients' needs and devise rehabilitation plans.

Summary

Overview

Work History

Human Resources Administrator

Rehabilitation Program Manager, COTA/L

Director

Certified Occupational Therapy Assistant

Education

Bachelor’s - Healthcare Administration

Associate of Arts -

AAS OTA -

Skills

Work Availability

Timeline

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