Brooke Franks
Boulder Creek,CA
Summary
Team Member bringing 9 years' experience in customer-oriented and fast-paced environments. Recognized consistently for delivering outstanding customer service. Highly-knowledgeable in retail operations and various front end employee roles and functions. Forward-thinking leader experienced in mediating, making sound decisions and multitasking in fast-paced environments. Dependable, punctual and focused team player with good problem-solving and customer relations skills. Well-known for creating positive workplace culture and high-performing teams. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
9
9
years of professional experience
Work History
Barista
Jenna Sues Cafe
10.2019 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated with catering staff to deliver food services for special events and functions.
Manager
Ben Lomond Market
10.2014 - 09.2019
- Counted cash in register drawer at beginning and end of shift
- Maintained organized and clean customer areas by completing daily recovery checklists
- Reviewed and resolved differences between accounting information and cash drawer
- Trained new team members on registers, meeting customer needs
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
- Assisted customers with locating and choosing merchandise in any store department
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers
- Engaged customers and provided very high level of service and support, helping find desired products and items
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Established and maintained positive work environment to enhance retention and productivity
- Managed store departments
- Grocery/Bakery/Deli/Nutrition Buyer
- Worked in/ Managed Deli Department
- Catering Coordinator
- Data Entry /BR Data / TPR Ad
- Stock Crew
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Provided friendly, courteous service to create memorable moments for guests.
- Oversaw catering orders to verify accuracy and completeness.
- Arranged furniture and added decorations to assist in setting up for catering events.
Education
GED -
San Lorenzo High School
San Lorenzo, CA5 2015
Skills
- Staff management
- Verbal and written communication
- Customer expectations management
- Exceptional time management skills
- Active listening skills
- Customer-oriented
- Money handling abilities
- Stocking
- Detail-oriented
- Positive and friendly
- Quick learner
- Leadership skills
- Strategic planning
- Organizational skills
- High accuracy
- Deadline driven
- Opening and Closing Duties
- Excellent Memory
- Exceptional Customer Service
- Multitasking
- Attention to detail
- Time management
- Problem-solving
- Adaptable and Flexible
- Organizational Skills
- Work Planning and Prioritization
Timeline
Barista
Jenna Sues Cafe
10.2019 - Current
Manager
Ben Lomond Market
10.2014 - 09.2019
GED -
San Lorenzo High School
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