Brooke Franks
Sunbury,OH
Summary
Accomplished, self-motivated, results-driven leader with proven track record in management, sales, and service. Over two decades of experience in medical and online sales. Exceptional management and customer service skills. Excels in team-oriented and independent roles, fostering empowerment and accountability. Skilled at adapting management and communication approaches to diverse team needs.
Overview
25
25
years of professional experience
Work History
Healthcare Sales Specialist
Economy Linen
07.2024 - Current
- Developed and maintained strong client relationships to drive sales growth.
- Conducted product demonstrations to enhance customer understanding and engagement.
- Analyzed market trends to identify new sales opportunities for targeted outreach.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Implemented customer feedback mechanisms to refine product offerings and service strategies.
- Optimized lead generation strategies, resulting in improved conversion rates across various channels.
- Built strong client relationships through consistent communication and effective problemsolving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Drafted, finalized and submitted paperwork to complete sales.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Team Lead
Rodan + Fields
05.2013 - Current
- Supervised and coordinated activities of 105 Direct Sales Consultants.
- Achieved peak monthly sales volume of $82,000.
- Enhanced online presence using Facebook and Instagram platforms.
- Cultivated client relationships and provided skin care advice.
- Utilized digital platforms to track and manage sales metrics for team and self.
- Coordinated events across digital and physical spaces to support team and customer interactions.
- Achieved consistent qualification for monthly incentive programs.
Client Relations Manager
GardaWorld, Inc.
08.2021 - 07.2024
- Managed satisfaction of multiple major clients with Garda service.
- Mastered Garda-specific programs to enhance customer assistance capabilities.
- Collaborated with major brands such as Skechers, Target, and Panera.
- Acquired skills in cash automation to enhance efficiency in fund handling.
- Investigated missing funds to ensure accurate account balances.
- Acquired proficiency in various new software applications.
- Selected as lead for Dollar Tree reconciliation team.
Agency Owner of a Subsidiary of Lincoln Heritage Called Liquid Life
Lincoln Heritage Life Insurance
12.2018 - 12.2021
- Arranged client meetings sourced from Lincoln Heritage leads.
- Managed client records using PDF and Excel formats.
- Handled communications with customers to keep policy payments current.
- Dispatched leads to Liquid Life agents when necessary.
- Oversaw QuickBooks operations in partnership with CPA at Liquid Life.
- Ensured compliance with Ohio's continuing education requirements.
- Achieved qualification for incentive trips by surpassing production targets.
Account Executive/Sales Representative
Dasco Medical Equipment
03.2017 - 02.2018
- Contract relationship to ensure smooth client transition from The Oxygen Store.
- Liaison between hospitals and Dasco staff to provide superior service.
- Met tight deadlines for clients being discharged from a hospital or care facility needing to rent heavy medical equipment such as hospital beds and oxygen concentrators.
- Ensured fast delivery of heavy equipment.
- Built a close working relationship with doctors, hospital discharge planners and social workers.
- Utilized Excel daily to update sales figures, filter tasks needed through pivot tables, and manage new referrals.
- Maintained relationships with Dasco clients and was able to build them even stronger to generate more business.
- Generated new business through cold calls.
- Generated new business on Medicare orders and settled an exclusive contract with the highest ordering physician of a specific billing code.
- Consistently in the top 5 of Sales Representatives monthly.
- Hit monthly goals by 10-25% above quota.
Vice President of Sales and Compliance
The Oxygen Store
06.2003 - 03.2017
- Co-owner of business.
- Achieved $1,000,000 in sales by the end of 2008.
- Built and maintained longstanding relationships with physicians, hospitals and the community.
- Coordinated with delivery drivers to ensure heavy medical equipment would be on time.
- Also, handled personal deliveries and education of equipment, when needed.
- Maintained patient information using Excel until later moving to a medical-specific software.
- Maintained compliance of confidential personnel files and ensured all continuing education was complete.
- Reviewed budgets and payroll.
- Performed annual employee reviews.
- Managed warehouse maintenance, vehicles and monthly compliance meetings.
- State complaint in State and Federal regulations.
- Successfully negotiated and sold the Company in 2017.
Sales Representative/Manager
Rotech
06.2001 - 05.2003
- Territory Sales Representative working directly with physicians and hospitals to provide heavy equipment.
- Regular equipment to rent needed and prescriptions for patients.
- Sales Representative of the year across all locations in the United States in 2002.
- Increased sales volume my first year.
- Assisted hospitals with equipment set up.
- Maintained referrals in Excel to report to Marketing Manager for review.
- "On-call" responsibilities once a week after business hours (which included emergency situations involving client needs, equipment issues and power outages).
Event Coordinator
Hard Rock Café
11.2000 - 02.2001
- Paid internship with Marketing Manager to provide an exceptional experience for tour groups that would come into Hard Rock.
- Responsible for putting private events together, including my biggest event for the NBA All-Star players and guests.
Manager Training
Hard Rock Café
09.2000 - 11.2000
- Collaborated with the Marketing Manager to provide an exceptional experience for tour groups that would come into Hard Rock.
- Completed a management program through the General Manager to learn all aspects of Hard Rock, including management of the restaurant, inventory, and retail sales.
Intern
Thermo-Disc
05.2000 - 08.2000
- Paid internship to create and maintain an Excel Spreadsheet for over 1000 products that were sold in other countries for the Industrial and Distribution Departments.
- Worked directly under the Vice President - an Ohio Northern alumnus that hires a student from the Business School each year.
Education
Bachelor's degree - International Business and Spanish
Ohio Northern University
Ada, OH01.2001
Skills
- Cold Calling
- Event Planning
- Account Management
- Logistics
- Accounts Receivable
- QuickBooks
- Management
- Office Management
- Project Management
- Negotiation
- Marketing
- Sales Management
- Direct sales
- Warehouse Management
- Accounts Payable
- Supply Chain
- Business Development
- Payroll
- Shipping & Receiving
Personal Information
Title: Customer Relations Professional/Sales Professional/Owner and Operator
Timeline
Healthcare Sales Specialist
Economy Linen
07.2024 - Current
Client Relations Manager
GardaWorld, Inc.
08.2021 - 07.2024
Agency Owner of a Subsidiary of Lincoln Heritage Called Liquid Life
Lincoln Heritage Life Insurance
12.2018 - 12.2021
Account Executive/Sales Representative
Dasco Medical Equipment
03.2017 - 02.2018
Team Lead
Rodan + Fields
05.2013 - Current
Vice President of Sales and Compliance
The Oxygen Store
06.2003 - 03.2017
Sales Representative/Manager
Rotech
06.2001 - 05.2003
Event Coordinator
Hard Rock Café
11.2000 - 02.2001
Manager Training
Hard Rock Café
09.2000 - 11.2000
Intern
Thermo-Disc
05.2000 - 08.2000
Bachelor's degree - International Business and Spanish
Ohio Northern University
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