Brooke Freeman
Havre,MT
Summary
Friendly customer service professional with strong communication, issue resolution, and relationship-building skills. Known for quickly identifying needs, handling requests efficiently, and supporting positive customer experiences.
Overview
1
1
Certification
6
6
years of professional experience
Work History
MSR
Altana Federal Credit Union
Havre, MT
10.2022 - Current
- Quickly identified customer needs and responded efficiently.
- Supported customer satisfaction by fixing problems with knowledgeable, friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer requests and answered questions to enhance overall satisfaction.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Performed daily tasks to ensure smooth operations with accuracy and efficiency to support overall operations.
Houskeeping
American Inn
Havre, MT
06.2020 - 09.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified customer needs during service interactions. (no change) needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Bigfork High School
Bigfork, MT06-1991
Skills
- Transaction processing
- Financial transactions
- Sales transactions
- CRM systems
- Customer service
- Customer inquiries
- Issue resolution
- Attention to detail
- Effective communication
- Active listening
- Verbal communication
- Conflict resolution
- Flexible and adaptable
- Friendly, positive attitude
- Relationship building
Certification
- Notary for the State of Montana
Timeline
MSR
Altana Federal Credit Union
10.2022 - Current
Houskeeping
American Inn
06.2020 - 09.2022
High School Diploma -
Bigfork High School