Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Hi, I’m

Brooke Friederichsen

San Antonio,TX
Brooke Friederichsen

Summary

Dynamic and results-oriented professional with extensive experience as a Hairstylist at Benjamín Hair and Company. Demonstrated expertise in customer service and problem-solving abilities, leading to a loyal client base and increased salon revenue. Skilled in Microsoft Excel and active listening, adept at enhancing customer satisfaction and streamlining operations.

Overview

8
years of professional experience
1
Certification

Work History

Armstrong McCall Beauty Supply

Customer Service Representative
08.2024 - Current

Job overview

  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Developed loyal following of clients by providing high-quality services.
  • Distributed business cards outside of salon to generate new business.
  • Processed payments, entering sales in register for prompt customer service.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Resolved guest complaints about service or style.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated customers on products to maximize benefits.
  • Counted and documented opening and closing cash amounts daily.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Created and maintained detailed database to develop promotional sales.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Implemented and developed customer service training processes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Self Employed

Cosmetologist
06.2023 - Current

Job overview

  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Processed payments, entering sales in register for prompt customer service.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Maintained regular client list and successfully handled walk-in customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Offered professional cuts, color services and extensions to salon customers.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Answered phone calls and emails to schedule client appointments.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Demonstrated thorough knowledge of all salon products and services.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Developed loyal following of clients by providing high-quality services.
  • Used social media platforms to promote salon and services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Increased revenue through effective customer service and inventory management.
  • Elevated salon's market presence by participating in local beauty events and showcasing latest cosmetology trends.
  • Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
  • Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
  • Contributed to salon's social media marketing, creating engaging content that showcased services and attracted followers.
  • Implemented environmentally friendly practices in salon operations, promoting sustainability and attracting eco-conscious clients.
  • Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
  • Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
  • Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.

Benjamín Hair and Company

Hairstylist
01.2017 - 06.2023

Job overview

  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Developed loyal following of clients by providing high-quality services.
  • Distributed business cards outside of salon to generate new business.
  • Processed payments, entering sales in register for prompt customer service.
  • Resolved guest complaints about service or style.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated customers on products to maximize benefits.
  • Counted and documented opening and closing cash amounts daily.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Answered phone calls and emails to schedule client appointments.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Maintained regular client list and successfully handled walk-in customers.
  • Increased revenue through effective customer service and inventory management.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Offered professional cuts, color services and extensions to salon customers.
  • Organized sales area and work station to showcase products and boost sales.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Used social media platforms to promote salon and services.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Educated clients on proper hair care and recommended products suited to their hair type.
  • Negotiated with suppliers to obtain high-quality products at competitive prices.
  • Increased client base with innovative hairstyling techniques and trends.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
  • Initiated referral program, significantly increasing new client acquisition.
  • Implemented feedback system, leading to improved service quality and customer experience.
  • Collaborated with salon team to organize promotional events, driving increased foot traffic.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.
  • Leveraged social media platforms to showcase work and attract broader clientele.
  • Organized and participated in local beauty events, enhancing salon's community presence.
  • Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
  • Developed loyalty program, encouraging repeat visits and fostering strong client base.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

San Antonio Beautty College
San Antonio, TX

from Cosmetology
10.2001

Madison High School
SAN Antonio,TX

from High School/ Marketing
04.1997

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Team Development
  • Documentation
  • Administrative Support
  • Data Collection
  • Customer Relationship Management (CRM)
  • Building rapport
  • Clerical Support
  • Filing
  • Dispute Resolution
  • Customer Education
  • Product Sales
  • Product and service solutions
  • Multi-line phone talent
  • Coordination
  • Sales expertise
  • Assertiveness
  • Order Fulfillment
  • Store maintenance
  • Recordkeeping strengths
  • Account updating
  • Research
  • Account Management
  • Reading Comprehension
  • Service Upselling
  • Conflict Mediation
  • Proofreading
  • Retail store support
  • Stock management
  • Brand representation
  • Sales closing
  • CRM Software
  • Product Education
  • Key holder experience
  • Strategic sales knowledge
  • Shipping procedures understanding
  • Delivery Scheduling
  • Receiving support
  • Call triaging
  • Record preparation
  • Consultative Sales
  • Promotional support
  • Key stakeholder relationship building

Certification

HairTalk USA

Brazilian Blowout

Timeline

Customer Service Representative

Armstrong McCall Beauty Supply
08.2024 - Current

Cosmetologist

Self Employed
06.2023 - Current

Hairstylist

Benjamín Hair and Company
01.2017 - 06.2023

San Antonio Beautty College

from Cosmetology

Madison High School

from High School/ Marketing

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Brooke Friederichsen