Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Fuqua

Colorado Springs,CO

Summary

Goal-focused and well-versed in settings that empower me to add value to the organization and perform beyond expectations. Driven to go above and beyond to satisfy internal and external customers, improve operations and support team members. Efficient with strong interpersonal skills that assist with developing positive workplace relationships, resulting in organizational effectiveness. Authorized to work in the US for any employer

Overview

11
11
years of professional experience

Work History

Social Media Manager

Authentic Beauties
01.2023 - Current
  • Oversaw team of communications and media relations professionals with focus on achieving PR results.
  • Created and implemented systems and processes for monitoring media coverage.
  • Led crisis communications and media relations activities in response to challenging situations.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Collaborated with cross-functional teams on integrated marketing initiatives, resulting in increased online presence.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Gained strong leadership skills by managing projects from start to finish.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Skilled at working independently and collaboratively in a team environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided professional services and support in a dynamic work environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Delivered services to customer locations within specific timeframes.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Facilitated live events such as Q&A sessions or product launches on various social platforms engaging audiences directly.
  • Increased customer engagement through social media.
  • Developed and promoted corporate brand, images and identity to media and public.
  • Increased brand awareness through development and implementation of successful public relations campaigns.
  • Drove cross-functional collaboration with focus on quality service delivery.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied effective time management techniques to meet tight deadlines.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Strengthened communication skills through regular interactions with others.

Behavior Technician

Keystone Achievement
05.2023 - 12.2023
  • Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
  • Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
  • Counseled and mentored clients on substance use and life choices.
  • Implemented strategies to reduce anxiety and stress levels in clients.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Charted on each patient daily.

Restaurant Server

The View House
06.2022 - 05.2023
  • Aids in post-event clean up and breakdown by breaking down event and resetting for the next scheduled banquet
  • Suggested additional items to customers to increase restaurant sales
  • Monitored the event hall to ensure empty waters were refilled, patron's requests were addressed, and unwanted dishes were cleared
  • Helped team members
  • Checked on guests to ensure satisfaction with each food course and beverages
  • Inquired about guest satisfaction, anticipated additional needs, and happily fulfilled requests
  • Anticipated and addressed guests' service needs
  • Assisted servers and dining room hosts, quickly responding to guests' needs
  • Handled all food and dining ware in accordance with company policy and health and safety guidelines
  • Guided guests through the dining rooms and provided needed assistance
  • Adhered to quality expectations and standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Optimized seating arrangements for large groups or special events to maximize space utilization while maintaining guest satisfaction.

Registered Behavior Technician (RBT)

Trumpet Behavioral Health
10.2021 - 06.2022
  • Completed client assessments and collected data to inform treatment planning
  • Met clients' goals for acquiring new behavioral skills and reducing negative behaviors according to established protocols
  • Achieved objectives with combination of trauma-informed care and appropriate interventions
  • Maintained clean, safe, and organized therapy environment
  • Delivered direct care to clients one-on-one and in group settings using ABA principles
  • Protected client confidentiality with stringent adherence to HIPAA requirements
  • Promoted client wellness and independence with close support and proactive skill building
  • Managed crisis situations effectively with effective use of therapeutic communication skills cantered on calm approaches and avoidance of power struggles
  • Anticipated and prevented problematic behaviors through regular observations and used skills to de-escalate growing conflicts
  • Entered, transcribed, recorded, stored, and maintained patient information in written or electronic forms
  • Coordinated direct assessments, vitals monitoring, and recordkeeping as part of care management
  • Intervened in crisis situations, employing communication, de-escalation, and patient care strategies to resolve concerns
  • Supported patients emotionally with positive communication and interactions
  • Counseled patients on emotional, personal care and behavioral issues.

Restaurant Server

Eleven
04.2021 - 06.2021
  • Anticipated customer needs, providing beverage refills and asking questions about allergies and preferences
  • Delivered up-to-date service to each guest by memorizing changing menu options and daily specials
  • Input bills, separated checks, and processed payments with POS system
  • Resolved customer complaints and conflicts effectively, generating repeat business
  • Utilized food and beverage menu knowledge to make recommendations
  • Took accurate food and drink orders and entered information into POS system
  • Greeted guests promptly and pleasantly, explaining wait times and seating arrangements
  • Assisted team by smoothly handling opening, closing, and shift change procedures.

Merchandise Service Team Member

Lowes
04.2020 - 04.2021
  • Grabbed customer attention with merchandising and accurate signage
  • Kept customer and storage areas presentable with frequent cleaning
  • Minimized product errors, carefully examining incoming shipments, and properly tagging items
  • Boosted sales with well-stocked, well-organized, and attractive displays
  • Promoted positive customer service by helping individuals locate desired items
  • Updated products with new pricing for clearance racks and special sales
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
  • Collaborated with team members to meet daily demands and handle challenging projects
  • Kept all areas clean, organized and in line with company professional standards
  • Operated vehicles and equipment safely and maintained clean driving record
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
  • Developed solid relationships with staff, customers, and vendors.

Department Manager

Conn's Home Plus
01.2019 - 12.2020
  • Managed all day-to-day operations of store employees
  • Routinely prepared inventory reports on all incoming and outgoing products with RFID system
  • Provided exceptional customer service by effectively handling all customer concerns and maintaining availability for customer and employee support 24/7
  • Maintained safety standards by developing and publishing evacuation routes for front of store and warehouse
  • Effectively trained and developed store staff in sales strategies and product knowledge
  • Trained store associates; Exceeded all quarterly budgets well before deadlines
  • Assisted with the operations of a successful 7-day-per-week retail and commercial business location, Responsible for production goals, annual performance appraisals and scheduling
  • Supported the credit and finance team with daily customer interactions to collect receivables
  • Performed financial projections and project valuations for software implementation within the company to increase team efficiency and customer retention
  • Manage hundreds of customer profiles using AS-400 computer systems
  • Attend leadership workshops and trainings to help further better the company and employees.

Restaurant Server

El Jefe
01.2018 - 12.2019
  • Suggested additional items to customers to increase restaurant sales
  • Checked on all tables at appropriate intervals to refill drinks and respond to requests
  • Prepared food tableside food
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while viewing menu options
  • Offered product samples, answered questions, and suggested products
  • Greeted new customers, answered initial questions, and took drink orders
  • Complied with health and sanitation practices and procedures
  • Emphasized fast, friendly customer service
  • Answered phones politely and promptly while accurately recording and confirming reservations
  • Communicated and exemplify the company's vision and goals
  • Gave every customer immediate and undivided attention
  • Operated check stand equipment including cash register, scanner, and scale.

Banquet Server/ Restaurant Server

Blu Restaurant and Bar
01.2017 - 12.2018
  • Aided in post-event clean up and breakdown by breaking down event and resetting for the next scheduled banquet
  • Suggested additional items to customers to increase restaurant sales
  • Monitored the event hall to ensure empty waters were refilled, patron's requests were addressed, and unwanted dishes were cleared
  • Checked on guests to ensure satisfaction with each food course and beverages
  • Inquired about guest satisfaction, anticipated additional needs, and happily fulfilled requests
  • Anticipated and addressed guests' service needs
  • Assisted servers and dining room hosts, quickly responding to guests' needs
  • Handled all food and dining ware in accordance with company policy and health and safety guidelines
  • Guided guests through the dining rooms and provided needed assistance
  • Adhered to quality expectations and standards
  • Greeted guests in a pleasant and courteous manner.

Sales Associate

Dillard's
01.2016 - 12.2017
  • Attended specialized product trainings to educate associates on industry trends
  • Trained all new sales employees on effective techniques
  • Guided customers in choosing items which reflected personal style and shape
  • Stocked and rotated inventory regularly
  • Set aside merchandise for on-hold reservations
  • Listened to customer needs and preferences to provide accurate advice
  • Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation
  • Maintained necessary inventory levels and facilitated ordering of products from suppliers
  • Enhanced customer satisfaction ratings by resolving issues efficiently
  • Maintained product, service, and company policy knowledge to serve as a resource for both co-workers and customers
  • Described merchandise and explained product operation to customers
  • Educated customers on product and service offerings
  • Saved costs while verifying proper inventory levels on all inbound merchandise
  • Worked flexible schedule to accommodate changing customer levels
  • Operated a cash register to process cash, check and credit card transactions
  • Met incoming customers and provided immediate assistance
  • Recommended merchandise based on customer needs
  • Facilitated monthly and quarterly physical inventory counts
  • Computed sales prices, totaled purchases, and processed payments
  • Drove customer feedback to deliver management information for corrective action
  • Increased purchase totals by recommending additional items
  • Built and maintained effective relationships with peers and upper management
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention
  • Placed special orders and called other stores to find desired items
  • Answered incoming telephone calls with professional and knowledgeable responses
  • Maintained up-to-date knowledge of customer buying habits
  • Sought opportunities to up-sell and add-on additional merchandise
  • Completed purchases with cash, credit and debit payment methods
  • Expressed appreciation for patronage, inviting and encouraging customer return visits
  • Assisted customers with product selection, sales, and returns
  • Won store sales competition for credit card sells, resulting in cash prizes.

Restaurant Hostess

California Dreaming
01.2014 - 12.2015
  • Evaluated department conditions and operations to determine strengths and areas for improvement
  • Complied with health and sanitation practices and procedures
  • Delegated tasks to team members to optimize productivity
  • Provided constructive suggestions and encouragement to employees
  • Resolved complaints from guests by listening to issues and notifying restaurant manager
  • Answered phones politely and promptly while accurately recording and confirming reservations
  • Greeted guests in a pleasant and courteous manner
  • Delivered exceptional, friendly, and fast service
  • Executed cash transactions quickly and accurately
  • Consistently received a 100% rate of customer satisfaction.

Cashier

Southeast Cinemas
01.2013 - 01.2014
  • Checked purchased merchandise for problems and signs of tampering before processing any return exchange
  • Accepted cash, check, credit, and debit payments in an accurate and efficient manner
  • Displayed and restocked merchandise in an appealing manner
  • Worked overtime shifts during busy periods or times of unexpected high volume
  • Informed managers of issues with loss prevention and security
  • Worked with customer service to resolve issues.

Education

Associate of Arts in Arts -

Trident Technical College
02.2024

High School Diploma -

West Ashley High School
05.2012

Skills

  • Guest engagement
  • Payment processing
  • Strong communication
  • Analytical thinking
  • Cultural awareness
  • Time management
  • Task prioritization
  • Microsoft Office
  • Leadership
  • Communication skills
  • Serving Experience
  • Banquet Experience
  • Childcare
  • Autism Experience
  • Behavioral Health
  • Applied Behavior Analysis
  • Special Education
  • Data Collection
  • Sales
  • HIPAA Requirements
  • Client Relationship Development
  • Goal Setting
  • Relationship Development
  • Event Planning
  • Event Setup and Breakdown
  • Social Media Marketing
  • Event Publicity
  • Event Marketing
  • Digital Marketing
  • Project Management
  • Team Leadership and Motivation
  • Fast Learner
  • Event Coordination
  • Multitasking and Time Management

Timeline

Behavior Technician

Keystone Achievement
05.2023 - 12.2023

Social Media Manager

Authentic Beauties
01.2023 - Current

Restaurant Server

The View House
06.2022 - 05.2023

Registered Behavior Technician (RBT)

Trumpet Behavioral Health
10.2021 - 06.2022

Restaurant Server

Eleven
04.2021 - 06.2021

Merchandise Service Team Member

Lowes
04.2020 - 04.2021

Department Manager

Conn's Home Plus
01.2019 - 12.2020

Restaurant Server

El Jefe
01.2018 - 12.2019

Banquet Server/ Restaurant Server

Blu Restaurant and Bar
01.2017 - 12.2018

Sales Associate

Dillard's
01.2016 - 12.2017

Restaurant Hostess

California Dreaming
01.2014 - 12.2015

Cashier

Southeast Cinemas
01.2013 - 01.2014

Associate of Arts in Arts -

Trident Technical College

High School Diploma -

West Ashley High School

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Brooke Fuqua