Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Galbraith

Elkton ,MD

Summary

Accomplished professional with expertise in customer satisfaction and problem-solving, honed at Walgreens. Demonstrated ability to enhance client experiences and streamline processes. Skilled in time management and attention to detail, ensuring efficient operations and positive outcomes. Proven track record in fostering collaborative team environments.

Overview

3
3
years of professional experience

Work History

Customer Seevice Associate

Walgreens
02.2024 - Current
  • Maintained focus on customer satisfaction while handling high customer volumes.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Fostered positive team environment, contributing to higher staff retention rates.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Streamlined customer service processes to reduce wait times and improve service quality.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Assistant Dog Groomer

The Paw Spa
05.2022 - Current
  • Efficiently managed time by prioritizing tasks according to urgency, resulting in timely completion of all assignments.
  • Contributed to a positive workplace environment through effective communication with team members and clients.
  • Delivered an outstanding customer experience by consistently meeting or exceeding expectations through high-quality grooming services.
  • Collaborated closely with other staff members to ensure seamless coordination of services for each pet.
  • Reduced stress in dogs by utilizing calming techniques and creating a soothing atmosphere during grooming sessions.
  • Provided exceptional service to clients by addressing concerns promptly and professionally.
  • Increased repeat business by building rapport with clients, offering expert advice on at-home pet care, and setting up regular appointments.
  • Assisted head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
  • Ensured the highest level of cleanliness within the salon by performing routine cleaning tasks and adhering to strict sanitation guidelines.
  • Supported a safe work environment by identifying potential hazards or issues within the salon space and reporting them promptly for resolution.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.

Education

Oxford Area High School
Oxford, PA
05.2025

Skills

  • Sanitation protocols
  • Nail trimming
  • Ear cleaning
  • Customer satisfaction
  • Patience and composure
  • Reliability and punctuality
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Cash management
  • Product knowledge
  • Customer focus
  • POS system operation
  • Refund handling
  • Inventory management
  • Merchandise restocking
  • Retail merchandising
  • Product merchandising
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Adaptability and flexibility
  • Phone etiquette
  • Positive and professional
  • Check processing
  • Telephone management
  • Problem-solving

Timeline

Customer Seevice Associate

Walgreens
02.2024 - Current

Assistant Dog Groomer

The Paw Spa
05.2022 - Current

Oxford Area High School

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Brooke Galbraith