Brooke Gammill
Colorado Springs,CO
Summary
Professional with focus on client relations and support services. Proven track record of efficiently handling client inquiries and resolving issues to enhance customer satisfaction. Demonstrated effective communication and organizational skills in fast-paced environments. Skilled in problem solving and maintaining strong client relationships.
Overview
8
8
years of professional experience
Work History
Risk Insurance Advisor
Luke Insurance And Investments
06.2024 - Current
- Developed personal rapport with each client to maintain customer loyalty and establish long-term customer relationships.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sold $130,000+ in premiums in less than 6 months.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
Bank Teller
Wells Fargo
12.2023 - 06.2024
- Utilized organizational skills and attention to detail to accurately calculate transactions to 50+ customers on a daily basis
- Applied banking knowledge to recognize customer needs and suggested appropriate banking services
- Processed deposits, loan payments, withdrawals, check cashing, issued cashier's checks and money orders while mitigating risk
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Bartender
Bears Country Saloon
07.2022 - 05.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Coordinated with a team to maintain a safe environment and de-escalate conflict.
- Served high customer volumes of 100+ in a fast paced environment during special events, nights, and weekends.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Barista/Cashier
Ziggi's Coffee
05.2022 - 12.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Certified Nursing Assistant
Craft Health
01.2021 - 08.2021
- Provided professional care to ensure patients felt safe and comfortable
- Improved patient satisfaction by providing compassionate assistance with daily activities.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Assistant Manager/Barista/Cashier
Coffee On The Fly
05.2017 - 08.2021
- Coordinated employee schedule.
- Ordered inventory to ensure necessary items were stocked.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Science - Nutrition, Business Administration
University of Northern Colorado
Greeley, CO05.2023
Skills
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Client relationship management
- Cash draw handling and balancing
- Exceptional customer service
- Clear and effective communication
- Quotes and sales
- Risk Assessment
- Professionalism
- Customer Retention
- Highly reliable
Licenses
Colorado Property and Casualty Insurance License #847597
Languages
English
Native or Bilingual
Timeline
Risk Insurance Advisor
Luke Insurance And Investments
06.2024 - Current
Bank Teller
Wells Fargo
12.2023 - 06.2024
Bartender
Bears Country Saloon
07.2022 - 05.2024
Barista/Cashier
Ziggi's Coffee
05.2022 - 12.2022
Certified Nursing Assistant
Craft Health
01.2021 - 08.2021
Assistant Manager/Barista/Cashier
Coffee On The Fly
05.2017 - 08.2021
Bachelor of Science - Nutrition, Business Administration
University of Northern Colorado
Similar Profiles
TERENCE VARGHESETERENCE VARGHESE
SENIOR VICE PRESIDENT at LIFE, MEDICAL, GENERAL, INVESTMENTS, CROSSROADS INSURANCE BROKERAGE LLCSENIOR VICE PRESIDENT at LIFE, MEDICAL, GENERAL, INVESTMENTS, CROSSROADS INSURANCE BROKERAGE LLC
Casey WebbCasey Webb
Senior Account Executive at UIS Insurance & InvestmentsSenior Account Executive at UIS Insurance & Investments
Dylan CurreyDylan Currey
Administrative Assistant at Currey Insurance & Investments Inc.Administrative Assistant at Currey Insurance & Investments Inc.