BROOKE GARCIA
Orlando,FL
Summary
Sales and customer service professional with experience in banking, retail, collections, and a dental office. Used to high volumes of conversations, explaining options clearly, handling objections, processing payments, and meeting targets. Looking to bring that background into a sales role at ADP.
Overview
10
10
years of professional experience
Work History
Clinical Support Coordinator
Private Dental Practice
Orlando, FL
01.2024 - 01.2026
- Explained treatment plans to patients in plain language so they understood their options.
- Helped patients set up financing through CareCredit and Sunbit to make care more affordable.
- Processed and reconciled approximately $30,000 in daily patient and insurance transactions.
- Served as the main contact between patients, providers, specialists, and insurance.
- Scheduled appointments, verified benefits, and coordinated follow-ups.
- Kept accurate, confidential patient records in Open Dental.
Retail Customer Service Account Specialist I
JPMorgan Chase & Co.
Heathrow, FL
12.2022 - 05.2024
- Managed roughly 100 customer interactions daily covering accounts, payments, and service issues.
- Built rapport with customers, actively listening to identify needs and explaining options clearly to foster understanding.
- Researched complex issues across multiple systems, providing clear and practical solutions to enhance customer satisfaction.
- Collaborated with internal teams on escalated cases, ensuring timely resolution and improved service delivery.
- Consistently met quality and performance expectations.
- Protected confidential financial information and followed all regulatory requirements.
Bill Collector
Consumer Portfolio Services
Orlando, FL
11.2019 - 06.2020
- Managed 500–800 delinquent accounts while working daily outbound call queues.
- Negotiated payment arrangements by listening first and addressing objections.
- Handled 150+ customer calls daily while staying professional and compliant.
- Achieved a 98% monthly completion rate on delinquent balances.
- Named a top performer in the first month based on results.
Sales Associate
Finish Line
Sanford, FL
10.2016 - 04.2020
- Helped customers find the right products by asking questions and making recommendations.
- Generated $2,000–$3,000 in average daily sales, with peak days reaching $5,000.
- Helped drive $15,000–$20,000 in weekly store sales and contributed to the team exceeding goals by about 20%.
- Grew sales through cross-selling and product knowledge.
- Trained and coached new associates on customer service and sales.
Customer Service Representative
Marriott Vacation Club
Orlando, FL
01.2018 - 07.2019
- Managed approximately 120 calls daily, answering questions and resolving concerns.
- Educated customers on options and matched them with solutions that fit.
- Booked reservations, suggested alternatives, and coordinated special requests.
Sales Support
Burberry
New York, NY
09.2015 - 10.2016
- Supported high-volume periods by processing transactions, answering product questions, and fulfilling stock requests.
- Managed inventory of 7,500+ units across two locations using SAP.
- Supported cross-selling efforts and created additional sales opportunities.
Education
Associate in Arts - General Education / Human Communications
Seminole State College
Sanford, FL01-2027
Associate Degree - Science
Seminole State College
Sanford, FLSkills
- Consultative Selling
- Needs Assessment
- Relationship Building
- Objection Handling
- Negotiation
- High-Volume Outreach
- Cross-Selling
- Payment Solutions
- Account Management
- Clear Communication
- Problem Solving
- Microsoft Excel, Word, Outlook
- Open Dental
- SAP
- EHR Systems
- Customer Account & Payment Systems
Timeline
Clinical Support Coordinator
Private Dental Practice
01.2024 - 01.2026
Retail Customer Service Account Specialist I
JPMorgan Chase & Co.
12.2022 - 05.2024
Bill Collector
Consumer Portfolio Services
11.2019 - 06.2020
Customer Service Representative
Marriott Vacation Club
01.2018 - 07.2019
Sales Associate
Finish Line
10.2016 - 04.2020
Sales Support
Burberry
09.2015 - 10.2016
Associate in Arts - General Education / Human Communications
Seminole State College
Associate Degree - Science
Seminole State College