Brooke Gentry
Altamonte Springs,FL
Summary
As a dedicated and diligent professional, I consistently deliver exceptional results in every role. Collaborating with a team that values teamwork and actively contributes to enhancing organizational success is cherished. My passion lies in making a positive impact on company or team growth and development, whether in the restaurant industry or any other field. By leveraging skills and commitment, I aim to create a better company and foster success for all stakeholders involved.
Overview
12
12
years of professional experience
Work History
CSR
Dominos Pizza
05.2012 - 02.2013
- Making sure I answered all phones to take people's orders with accuracy and quickly
- Helping fold boxes/cleaning bathrooms & lobby area
- Working oven
- Taking pizzas out, cutting them, boxing them, and placing the correct order label on them
Crew Team Member
Taco Bell
02.2013 - 12.2015
- Taking driv-thru orders with polite and speedy customer service
- Greeting my customers with a nice polite smile and telling them their total at my window
- Helping make sure orders were correct before handing them out my driv-thru window
- Also worked the line a lot, so food handling as well as prepping
- Dishes/bathrooms/etc
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Collaborated with team members to complete orders.
Cashier
Arby's Restaurant
11.2015 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Crew Team Member
Taco Bell Corporate
08.2016 - 11.2016
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Greeted customers at drive-thru and took food orders.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Member
McDonald's Restaurant
02.2019 - 05.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Team Member
Taco Bell
07.2020 - 01.2021
- Taking driv-thru orders with polite and speedy customer service
- Greeting my customers with a nice polite smile and telling them their total at my window
- Helping make sure orders were correct before handing them out my driv-thru window
- Also worked the line a lot, so food handling as well as prepping
- Dishes/bathrooms/etc
Crew Team Member
Taco Bell Restaurant
09.2022 - 03.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
Crew Team Member
Taco Bell Corporate
06.2023 - 11.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Used proper techniques to prepare food and ingredients.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Assisted other team members to achieve goals.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
Education
High School Diploma/GED - Basic courses
North Forsyth High School
Winston-Salem, NC07.2013
Skills
- Cash register
- Serving Experience
- POS
- Food handling
- Food Safety
- Cashiering
- Customer service
- Cleaning
- Upselling
- Customer Engagement
- Cash Handling
- Cleaning and sanitation
- Dishwashing
- Ordering Procedures
- Clear Communication
- Customer Service
- Time Management
- Integrity and Honesty
- Heavy Lifting
- Teamwork and Collaboration
- Drive-Thru Operations
- Store Opening and Closing
- Taking Orders
- Flexible Schedule
- Team Player
- Cash Register Operation
Timeline
Crew Team Member
Taco Bell Corporate
06.2023 - 11.2023
Crew Team Member
Taco Bell Restaurant
09.2022 - 03.2023
Team Member
Taco Bell
07.2020 - 01.2021
Crew Member
McDonald's Restaurant
02.2019 - 05.2019
Crew Team Member
Taco Bell Corporate
08.2016 - 11.2016
Cashier
Arby's Restaurant
11.2015 - 02.2016
Crew Team Member
Taco Bell
02.2013 - 12.2015
CSR
Dominos Pizza
05.2012 - 02.2013
High School Diploma/GED - Basic courses
North Forsyth High School
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