Brooke George
Guided Practice Solutions
Hopkinsville,KY
9
years of professional experience
Dynamic Operations Manager with a proven track record at North American Dental Group, Inc. Expert in operations management and strategic planning, enhancing productivity through innovative systems. Skilled in budgeting and fostering strong vendor relationships, resulting in significant cost savings while ensuring compliance and a positive workplace culture.
Work History
Clinical Coordinator
10 Months- Coordinated patient care initiatives to enhance service delivery efficiency.
- Developed and implemented training programs for clinical staff to improve compliance and performance.
- Monitored clinical outcomes, ensuring adherence to regulatory standards and best practices.
- Directed compliance initiatives to ensure adherence to OSHA and HIPAA standards.
Operations Manager
3 Years 6 Months- Streamlined office operations by implementing efficient management systems and processes.
- Improved employee productivity through effective delegation, task prioritization, and time management strategies.
- Implemented new software solutions that increased overall office efficiency and productivity levels.
- Coordinated logistics for events and meetings to ensure seamless execution without any glitches or delays.
- Ensured regulatory compliance by staying updated on industry changes, training staff accordingly, and auditing internal procedures regularly.
- Developed strong relationships with vendors to negotiate favorable contracts for cost-saving purposes without compromising on quality or service delivery.
- Managed the resolution of any conflicts or employee concerns promptly, resulting in a more harmonious work environment and higher overall job satisfaction rates.
Office Manager
2 Years 5 Months- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Sales Associate
2 Years 2 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma
Bachelor of Science - Business Administration And Management
Skills
Office administration
Insurance proficiency
Budgeting expertise
Operations management
Strategic planning
Staff development
OSHA & HIPAA compliance
Timeline
Clinical Coordinator
Guided Practice Solutions
10.2025 - CurrentRead More
Operations Manager
North American Dental Group, Inc
03.2022 - 09.2025Read More
Office Manager
North American Dental Group, Inc
10.2019 - 03.2022Read More
Sales Associate
Best Buy
10.2017 - 12.2019Read More
Christian County High School
High School Diploma
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Brescia University
Bachelor of Science from Business Administration And Management
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