BROOKE GEREAU
Marion,AR
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and effective teamwork, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Server Assistant
Amelia Gene's
10.2024 - Current
- Greeted customers warmly to provide exceptional customer service.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
Aircraft Cleaner
Air To Ground Services, Inc
01.2023 - 01.2025
- Fostered positive relationships with airline personnel through professional interactions during daily operations.
- Assisted in training new team members on proper cleaning procedures and safety protocols.
- Maintained a safe work environment by adhering to established safety guidelines and using personal protective equipment as needed.
- Supported environmental initiatives by properly disposing of waste materials and recycling when applicable.
- Improved turnaround time for aircraft cleaning services, ensuring timely departures.
- Maintained, cleaned and sanitized exterior of aircraft.
Sales Associate
Sunglass Hut
05.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Wrecker Dispatcher
Flag City Towing
08.2022 - 01.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Amazon Associate
Amazon
08.2021 - 08.2022
- Organized, dated, and sorted packages with a variety of sizes and weights
- Have experience using QR scanners
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Kroger Associate
Kroger
04.2019 - 02.2021
- Established strong relationships with customers and co-workers.
- Bakery department- Baked goodies to satisfaction and decorate to customers satisfaction.
- Deli department: Looked over expirations on meats, organized freezers for deliveries, stocked shelves, and reorganized back rooms
- Click list department: shopping for customers groceries, scheduling and using problem solutions for customers’ orders
Education
Associate Degree - Computer Engineering
Southern New Hampshire University
Hooksett, NH09-2026
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Responsible and trustworthy
- Customer service
- Flexible schedule
- Hospitality service expertise
Timeline
Server Assistant
Amelia Gene's
10.2024 - Current
Sales Associate
Sunglass Hut
05.2024 - 08.2024
Aircraft Cleaner
Air To Ground Services, Inc
01.2023 - 01.2025
Wrecker Dispatcher
Flag City Towing
08.2022 - 01.2023
Amazon Associate
Amazon
08.2021 - 08.2022
Kroger Associate
Kroger
04.2019 - 02.2021
Associate Degree - Computer Engineering
Southern New Hampshire University
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