Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
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Brooke Gevry

Front Desk Agent
Bennington,VT

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes. Possessing ten years of standout managerial experience, well-equipped to contribute to the success of any organization.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Hampton by Hilton
10.2023 - Current
  • Create a pleasant and memorable stay for our guests
  • Keep updated on all computer programs
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Exceeded my managers expectations given the most outstanding performance review to date
  • I also cross train in all other department's
  • Keeping the hotel front desk a positive environment
  • Manage online and phone reservations
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Assistant Manager

Dunkin' Donuts
01.2015 - 09.2019
  • Leadership
  • Deposits/ Settling money for the day
  • Payroll
  • Loss prevention
  • Scheduling Updates and downloads
  • Retail
  • Orderers DCP
  • Interviews
  • Hiring process
  • Being on the floor keeping a level head
  • Go between for crew and manager
  • All aspects of running this fast pace high volume location

Administrative Assistant

LGC CO
12.1999 - 09.2015
  • Assisted CEO on all aspects of our business
  • Responsible for all employees
  • Established processes for monitoring customer satisfaction levels
  • Created reports on sales trends, and financial data
  • Communicated regularly with customers to gain insights into their needs
  • Independent leadership and impeccable organizational skills
  • Being the gatekeeper to the employer, managing sensitive matters and information
  • Analyzed existing workflows within our business in order to identify areas where improvements could be made
  • Responsible for accounting, bookkeeping and payroll
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Associate's degree - Legal Studies

Purdue
09.2022

Associate's Degree - Business Management / Human Service

Community College of Vermont
Middlebury, VT
05.2002

Skills

  • Office Management
  • Administrative
  • Assistant Manager
  • Customer Service Experience
  • Personal Assistant experience
  • Office Management
  • Leadership
  • Payroll
  • Bookkeeping
  • Loss Prevention
  • Accounts Payable
  • Microsoft Excel
  • Microsoft Word
  • Windows
  • Communication skills
  • Conflict Management
  • Cross-Functional Team Leadership
  • Sales
  • Cash Handling

Certification

Business Management, 01/01/00

Assessments

Retail customer service, Proficient, 11/01/23

Timeline

Front Desk Agent

Hampton by Hilton
10.2023 - Current

Assistant Manager

Dunkin' Donuts
01.2015 - 09.2019

Administrative Assistant

LGC CO
12.1999 - 09.2015

Associate's Degree - Business Management / Human Service

Community College of Vermont

Associate's degree - Legal Studies

Purdue

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Brooke GevryFront Desk Agent