Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Gibson

Summary

Dynamic and ambitious professional with strong communication skills and clear drive for achievement. Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations.

Proven ability to manage multiple projects while building strong customer relationships.

Overview

13
13
years of professional experience

Work History

IRT AGENT

U.S. LawShield
03.2020 - 01.2025
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Updated and maintained databases with current information.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Informed clients of policies and procedures.

EVENT COORDINATOR

U.S. LawShield
02.2017 - 03.2020
  • Managed event planning and execution using strong attention to detail and communication skills.
  • Resolved any issues that arose during events in a professional manner while maintaining composure under pressure.
  • Coordinated and monitored vendors to ensure timely delivery of services for successful event execution.
  • Established and maintained good working relationships with venue managers and suppliers.
  • Created and maintained event expenditures and budgets, timelines, and vendor and supply orders.
  • Provided exceptional customer service by responding promptly to inquiries from attendees or vendors.
  • Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.

RECEPTIONIST

Hairmates Salon
09.2011 - 02.2017
  • Greeted visitors warmly and ensured they had a positive experience.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Greeted visitors and provided them with assistance.
  • Scheduled and confirmed appointments.

Education

HIGH SCHOOL DIPLOMA -

Clear Brook High School
05.1996

Skills

  • Customer service and care
  • Organizational skills
  • Cold calling
  • Multitasking
  • Customer relations
  • Problem-solving skills
  • Customer service
  • Resolving customer issues
  • Microsoft office
  • Client relations

Timeline

IRT AGENT

U.S. LawShield
03.2020 - 01.2025

EVENT COORDINATOR

U.S. LawShield
02.2017 - 03.2020

RECEPTIONIST

Hairmates Salon
09.2011 - 02.2017

HIGH SCHOOL DIPLOMA -

Clear Brook High School

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Brooke Gibson