Brooke Gilmore
RN
Tacoma,WA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Operations Supervisor
CSL Plasma
Spokane/Olympia, Washington
03.2023 - Current
- Supervised reception, medical, donor floor and processing staff in a variety of tasks to ensure efficient center operations.
- Provided clear and consistent instructions, guidance and support to employees in their day-to-day duties.
- Worked in all center areas to promote a positive workplace culture and team environment, as well as facilitate donor flow.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others on operational procedures and best practices.
- Created and issued work schedules in Kronos for medical staff. Monitored time cards and notified management of employees in need of corrective action.
- Applied industry knowledge and personal expertise to customize and facilitate medical staff meetings.
- Attended Quality and Leadership meetings as well as maintained updated knowledge through continuing education and Frontline Leadership Program training.
- Scheduled and conducted in-person interviews with potential employees and provided feedback to hiring managers regarding the selection of appropriate candidates.
- Conducted regular Gemba walks and met with team members to assess their performance and provide feedback as needed.
- Consulted with managers to resolve problems relating to employee behavior and performance, equipment issues and work schedules.
- Identified areas where processes can be improved upon, resulting in greater efficiency within the team.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Coordinated with other members of management combining our personal experience and group efforts to achieve goals.
RN Medical Staff Associate
CSL Plasma
Spokane, WA
01.2022 - 03.2023
- Greeted all new and returning donors to center in person or via phone. Addressed all questions regarding donation and check-in process. Assisted reception staff as needed.
- Resolved and created reviews and/or deferrals as applicable. Escalated concerns to upper management staff as needed.
- Maintained record via Health Cloud spreadsheet of applicant donor arrival, advertising source, movement through applicant process and acceptance or reason for unsuitability.
- Screened prospective donors by conducting interviews, obtaining medical histories, measuring vital signs and obtaining hematocrit percentage and protein levels. Recorded data in DMS.
- Performed focused head to toe physicals, review of health history questionnaires and interviews, DMS chart notes, laboratory and screening test results and review of Health Care Provider forms to assess donor suitability for automated pheresis procedures per Medical Staff Reference.
- Identified and shared Unsuitable Test Results with DOH as needed and counseled return donors on abnormal test results.
- Counseled new donors to ease fears, explain procedures and enhance cooperation during plasmapheresis. Obtained signatures for all required consents.
- Provided emergency medical care per SOP's and standing orders to donors during Donor Adverse Events. Offered written and/or verbal education to reduce potential of repeat occurrences. Referrals to outside facilities made as needed, and notification sent to all required parties. Follow-up performed to address any questions, concerns or need for further treatment
- Administered approved immunizations to employees and donors. Monitored for adverse reactions and documented witnessed results.
- Enforced infection control and sharps disposal procedures to protect donors, co-workers and self.
- Identified best veins for blood draws or IV lines, avoiding unnecessary venipunctures.
- Obtained a variety of blood samples through venipuncture or capillary puncture via lancet, butterfly or straight needles while maintaining aseptic techniques.
- Coordinated workflow based on center needs; floating to areas of greatest need to facilitate efficient donor movement throughout the center focusing on donor times and HPD.
- Maintained and cultivated open communication with all center staff including center physician, management, quality team, reception, medical staff, processing and donor floor staff.
RN Resource Team
PeaceHealth Southwest Medical Center
Vancouver, WA
09.2013 - 01.2021
- Temp taker during early months of Covid; served as infection control support staff on Covid+ units.
- Maintained standards of care for all patients, and administered prescribed treatments following careful review of physicians' orders.
- Provided education to patients on unit orientation, discharge planning, medications, diseases, treatments, medical procedures and therapies upon admission to the unit, throughout hospitalization, and at discharge.
- Observed strict safety measures, including the 5 rights of medication administration. Administered oral, IV and intra-muscular medications, oxygen and blood. Continued to monitor for signs and symptoms of allergic reactions, as well as treatment effectiveness.
- Coordinated with interdisciplinary team to establish, enact and evaluate patient care plans. Advocated for patient needs routinely with interdisciplinary team.
- Assessed patient conditions, monitored diet, physical activity, patient behaviors and responses to treatment. Updated supervising physicians and care team with observations and concerns, adjusting care plans as needed.
- Documented every shift all assessments, medication administrations, therapies, patient care, patient responsiveness to current plan of care, and patient education in Electronic Health Record systems (Meditech, Cerner, Epic) to keep patient charts up-to-date.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting a sense of well-being for them throughout their hospitalization.
- Provided discharge paperwork and education to patients and their families/caregivers utilizing closed loop communication to assure understanding of after-care instructions.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Safeguarded patient privacy through stringent adherence to HIPAA requirements.
- Read established policies related to performance improvement, attendance, safety and environmental and infection-control guidelines.
- Participated in continuing education programs to enhance training and nursing knowledge including: de-escalation techniques, safe patient handling, fall prevention, EKG interpretation, identification and treatment of SEPSIS, CLABSI and CAUTI,
Education
Associate of Science - Nursing
Clark College
Vancouver, WA06.2011
Skills
- Dedicated, motivated, friendly team-player with over 2 years experience as a Medical Staff Associate at a busy plasma center (over 1 year as Medical Operations Supervisor) and 7 years experience as a Resource Nurse in a Level II Trauma Center and their associated centers
- Proficient in the technical nursing skills required for care of the adult population within plasma processing centers, hospitals, hospice houses, wound healing centers and Inpatient (double-locked) psychiatric units
- Competent in the use of multi-line phones, printer/copy/fax machines, micro hematocrit centrifuge, refractometers, safepettes, plasmapheresis machines, hand-held sealers, Pyxis, hand-held and stationary computers, vital sign monitors, glucometers, IV pumps, PCA's, suction equipment, telemetry boxes, oxygen equipment including portable O2 tanks, bladder scanners, CPM machines, wound vacs, AEDs and Zolle monitor defibrillators
- Experienced with navigating through intranets to access needed resources, as well as the ability to filter through, review and chart in various Electronic Health Records and Donor Management Systems
- Compliant with all Standard Operating Procedures, usage of PPE in areas of potential exposure, and with all local, state, and federal regulations and laws
- Comfortable working in a fast-paced, ever-changing environment and adept in prioritizing tasks and managing donor flow
- Trained in performing proper body mechanics while working in a physically demanding environment Encourage fellow team members to be mindful of their own body mechanics, thereby promoting workplace safety
- Able to effectively delegate assignments to the appropriate members within the care team according to their scope of practice Being mindful to follow-up on task completion, and providing support and/or assistance when needed Confidently performed role of Medical Operations Supervisor and preceptor to other RN's and Nursing Students when assigned
- Observant, thoughtful, patient, detail-oriented and an active listener in all encounters with staff, donors, patients, and family members/caregivers Efficient in documentation of such interactions
- Excellent verbal, non-verbal and written communication skills allowing for effective delivery of information within the interdisciplinary team, as well as with donors, patients and their family members/caregivers
Certification
- RN Washington State RN60214647 Expiration 02/13/25
- BLS Provider Expiration 255414155862 10/2026
Timeline
Medical Operations Supervisor
CSL Plasma
03.2023 - Current
RN Medical Staff Associate
CSL Plasma
01.2022 - 03.2023
RN Resource Team
PeaceHealth Southwest Medical Center
09.2013 - 01.2021
Associate of Science - Nursing
Clark College
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