Summary
Overview
Work History
Education
Skills
Professional References
Timeline
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Brooke Gonzales

Brooke Gonzales

Chesapeake,VA

Summary

Trained and experienced in customer service for 4 years and worked as a receptionist in the insurance industry. Excellent with communicating efficiently with co-workers and customers, dedicated, and reliable to my employer. When given a task, I work diligently, but also in a timely manner. Responsible and punctual.

Overview

5
5
years of professional experience

Work History

Server

Cavalier Golf & Yacht Club
Virginia Beach , VA
05.2021 - 02.2022
  • Answer phone calls for takeout
  • Effectively communicate with co-workers and members
  • Consistently adhered to quality expectations and standards
  • Resolve issues with members.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Cashier

Dicks Sporting Goods
Chesapeake , VA
10.2020 - 02.2021
  • Handle money (exchanges, change, transactions)
  • Answer phone calls, transfer calls to certain departments (upon customer request), answer customers questions about products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Server/Hostess

Surf Rider Restaurants
Chesapeake
06.2017 - 03.2020
  • Train new host/hostesses on guest service expectations, safety procedures, proper etiquette, and restaurant protocols
  • Resolve issues with guests
  • Deal with large amounts of cash (exchanges, change, transactions)
  • Effectively communicate with co-workers and customers
  • Consistently adhered to quality expectations and standards.

Receptionist

W T Jennings Agency Inc.
Chesapeake
09.2018 - 12.2018
  • File paperwork, customer bills, etc
  • Keep system updated with current paid/overdue invoices
  • Answer phone calls, transfer customers to appropriate agents, answer questions customers had regarding policy
  • File invoices/policies on the computer.

Education

Associate of Applied Science - Occupational Therapy

Tidewater Community College
05.2023

Associate of Science Degree -

Tidewater Community College
12.2020

Honors Graduate -

Hickory High School
06.2018

Skills

  • Reliability
  • Customer Service
  • Creativity
  • Communication
  • Microsoft Word
  • Interpersonal Skills
  • Money Handling
  • Telephone Etiquette

Professional References

  • Debra Fischer (757) 636-7220
  • Linda Laumann (757) 482-7612
  • Chip Jennings (757) 580-2663

Timeline

Server

Cavalier Golf & Yacht Club
05.2021 - 02.2022

Cashier

Dicks Sporting Goods
10.2020 - 02.2021

Receptionist

W T Jennings Agency Inc.
09.2018 - 12.2018

Server/Hostess

Surf Rider Restaurants
06.2017 - 03.2020

Associate of Applied Science - Occupational Therapy

Tidewater Community College

Associate of Science Degree -

Tidewater Community College

Honors Graduate -

Hickory High School

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Brooke Gonzales