Brooke Gonzalez

• Assisted physicians with patient care by taking vital signs, administering injections and performing other nursing duties.
• Performed routine laboratory tests including urinalysis, blood glucose monitoring and others.
• Ensured that all medications were administered accurately and on time as prescribed by the physician.
• Instructed patients and their families about disease prevention, proper nutrition, medication management and other health related topics.
• Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
• Collaborated with multidisciplinary teams to develop long term goals for patients who require ongoing treatment.
• Collected and documented vital signs to track current patient conditions.
• Documented patient medical histories, current symptoms and vitals.
• Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
• Collected blood, urine or sputum from patients to perform routine laboratory tests.
• VFC back up coordinator
• Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.

• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Answered patient and family questions to educate on optimal treatment procedures.
• Applied interventions to progress patients toward wellness and address maintenance of wellness.
• Coordinate with doctors and registered nurses to develop care plans for patients.
• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
• Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
• Triaged patients by phone and provided general assistance for basic and advanced needs.
• Communicated with staff remotely through teams and EHR
• Educated patients on results and answered questions
• Performed prior authorization management via covermymeds
• Educated patients on diseases and how to manage them through diet, medication and exercise
• Ordered medications and procedure

• Performed nursing assessments and collected patient medical histories to help determine proper diagnosis.
• Instructed patients and family members on medication and treatment instructions to promote adherence to guidelines.
• Cared for clinic patients by administering medications and treatments for various conditions.
• Coordinated timely refills for patients' prescriptions by obtaining authorizations and transmitting paperwork.
• Administered medications and therapies in accordance with physicians orders.
• Counseled clients, patients and families and provided emotional and psychosocial support.
• Collected biological samples for routine laboratory testing to assist diagnostic processes.

• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
• Prepared patients for both routine tests and complicated surgeries.
• Counseled patients on pain management, treatment procedures and physician instructions.
• Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
• Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
• Notified ordering providers of denied authorizations.
• Performed detailed medical reviews of prior authorization request, following established criteria and protocols.

• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Processed payments and updated accounts to reflect balance changes.
• Sorted incoming mail and directed to correct personnel each day.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Updated and recorded customer or client information to maintain accounts.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

• Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
• Documented patient intake information, including medical histories, current symptoms and vitals such as height and weight.
• Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
• Triaged patients by phone and provided general assistance for basic and advanced needs.
• Delivered high-quality direct and indirect nursing care to up to 30 patients per day.

• VFC Coordinator • Extensive knowledge of RHC rules and regulations • Quality Control Nurse

• Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
• Researched and studied client diagnoses to identify care needs, effectively contributed to nursing plan developments and facilitated patient education.
• Triaged patients by phone and provided general assistance for basic and advanced needs.
• Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
• Documented patient intake information, including medical histories, current symptoms and vitals such as height and weight.
• Answered patient and family questions to educate on optimal treatment procedures.
• Assisted physicians with conducting examinations and patient scans during diagnostic processes.
• Scheduled appointments for evaluations and scans for office with patients.
• Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
• Assisted medical care providers by aiding with routine and specialized procedures, administering medication and performing EKG's and skin biopsies.
• Labeled blood vials with critical information like time of collection, date and patient name.
• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
• Verified collection orders and communicated discrepancies to nurses.
• Maintained fully-stocked phlebotomy cart, carrier and station.
• Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
• Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
• Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
• Led and motivated numerous employees through supervision, training and coaching on duties and daily operational activities.
• Controlled inventory and supply purchases
• Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
• Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.

• Triaged patients by phone and provided general assistance for basic and advanced needs
• Researched and studied client diagnoses to identify care needs, effectively contributed to nursing plan developments and facilitated patient education
• Documented patient intake information, including medical histories, current symptoms and vitals such as height and weight
• Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
• Scheduled appointments for evaluations and scans for office with active patients
• Educated clients, patients, and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management
• Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files with Athena
• Assisted physicians with conducting examinations and patient scans during diagnostic processes
• Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
• Answered patient and family questions to educate on optimal treatment procedures.

• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
• Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
• Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
• Performed routine tests such as urine dip stick, vision and hearing tests
• Contributed to efficient office operations by triaging patients by severity of medical complaint
• Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.

• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.

• Updated group medical records and technical library to support smooth office operations.
• Interviewed patients to collect medical information and insurance details.
• Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy family practice office with 10 providers.
• Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.

• Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Prevented infection and cross-contamination by cleaning and sanitizing rooms and equipment using aseptic technique.
• Worked with physicians and nursing team members to support patient needs, including collecting specimens, monitoring vitals and maximizing patient comfort.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Documented activities and recorded information in EMR system.