Brooke Gonzalez
Frisco,Tx
Summary
Professional in training and development, prepared to drive learning initiatives. Proven track record of creating engaging training programs that improve organizational effectiveness. Collaborative team player with focus on results and adapting to dynamic environments. Skilled in instructional design and performance improvement. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Training Development Specialist
Chicken N Pickle
07.2025 - 01.2026
- Specialized in LBW training and event training for either external or internal managers.
- Improved employee retention rates through the delivery of engaging and relevant training sessions, by creating interactive and exiting videos of myself. These videos would be over new menu rollouts, LTOs, Responsible alcohol service, game day specials and new LBW menu rollouts.
- Planned, coordinated, and supported the operational execution of live events, entertainment programs, and special functions, ensuring seamless integration of talent, technical teams, and venue operations.
- Collaborated with leadership and cross-functional departments to develop and implement training programs aligned with strategic goals for entertainment venues and guest experience enhancement.
- Supported concept development, stage management processes, and creative coordination by training staff on show standards, production workflows, and performance expectations.
- Managed and facilitated training related to technical operations including audio/visual systems, lighting, sound, staging, and show safety protocols to ensure consistent quality assurance.
- Assisted in talent onboarding, contract compliance training, and relationship management to maintain high performance standards and positive working partnerships.
- Conducted pre-event and post-event operational briefings, ensuring teams were prepared for show schedules, technical requirements, and guest-facing responsibilities.
- Coordinated with sales, operations, and entertainment teams to align training initiatives with revenue-generating opportunities and operational efficiency.
- Developed standardized procedures and training materials to support entertainment production quality, safety compliance, and brand consistency.
- Oversaw scheduling, payroll accuracy, and performance evaluations for assigned teams, ensuring proper staffing and operational readiness.
- Served as a liaison between internal departments, vendors, and external partners to support event execution, resolve operational challenges, and enhance stakeholder relationships.
- Interviewed, trained, coached, and evaluated employees, providing ongoing development feedback and conducting performance appraisals in accordance with company policies.
- Promoted a safe and secure work environment by reinforcing safety training, operational guidelines, and emergency procedures for entertainment venues and events.
Server, Bartender, Event Host, Travel Trainer
Chicken N Pickle
02.2024 - 07.2025
- Deliver prompt and accurate service while engaging with guests to provide a positive atmosphere. Consistently maintain menu knowledge to promote increased sales. Assigned to work events with up to 600 guests. Lead training for new serving staff. Provide excellent customer service by addressing customer inquiries and resolving complaints to result in repeated guest visits. Mindful of sanitation and safety when handling food. Utilize Point of Service system (Aloha). Build rapport with guests, deliver drinks quickly and ensure there is a clean and organized bar area. Manage up to a team of 20 in delivering successful events while working under pressure to maintain point of contacts requests and event booking details. Maintain and ensure BEO’s are thoroughly reviewed and expected deliverables are completed. Travel trainer for Allen NSO 5/2025.
Sales Associate
Boot Barn & Western Wear
09.2022 - 03.2023
- Completed purchases for customers by processing credit card, debit card and cash payments. Assisted with set up and breakdown of promotional displays. Supported loss prevention by maintaining fitting rooms. Increased product appeal by interacting with customers and assisting with choosing merchandise.
Barista
Black Rock Coffee Bar
03.2022 - 09.2022
- Memorized over 100+ coffee, tea, smoothies and energy drink beverages. Completed over 150 customer orders per day. Sanitized equipment and maintained store cleanliness. Prepared and served customer orders and ensured food safety regulations.
Tutor
Elementary School
08.2021 - 04.2022
- Assisted third grade neighborhood children with school assignments to include math, reading, science and history. Conducted practice tests, assisted with projects and worked with students to help them understand key concepts. Responsibilities also included transporting children home from school, helping with homework assignments and social skills training.
Education
High School Diploma -
Dawson High School
Pearland, TX05.2023
Skills
- Communication
- Problem-solving
- Attention to Detail
- Organized
- Conflict Resolution
- Collaborative learning
- Performance consulting
- Learning management systems
- Employee engagement
- Coaching and mentoring
- Customized training
- Leadership training
- Training solutions development
Certification
- TABC License
- Food Handlers License
Timeline
Training Development Specialist
Chicken N Pickle
07.2025 - 01.2026
Server, Bartender, Event Host, Travel Trainer
Chicken N Pickle
02.2024 - 07.2025
Sales Associate
Boot Barn & Western Wear
09.2022 - 03.2023
Barista
Black Rock Coffee Bar
03.2022 - 09.2022
Tutor
Elementary School
08.2021 - 04.2022
High School Diploma -
Dawson High School