Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Goodwin

Duncannon,PA

Summary

Engaging facilitator of training sessions for employees of all levels with operational safety and workplace efficiency as guiding principles. Thorough assessor of warehouse needs adaptable in devising lesson plans and educational sessions. Creative designer of training sessions that address relevant information and highlight safety as paramount goal. Observant assessor of workplace need, setting progressive benchmarks for employee preparedness.

Overview

7
7
years of professional experience

Work History

Associate, Learning Trainer/ Former Backup PA

Amazon, PHL4
06.2021 - Current
  • Trained and mentored New hires on standard work techniques.
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring
  • Accessed Umbrella,Knet, and Kidle bugs and resolved issues swiftly to get training rolling smoothly again.
  • Built and maintained professional relationships with vendors and suppliers.
  • Wrote training manuals for BTS Trainers and standard work guidelines for all processes.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Used hand-held devices and computers to record and monitor problem solve and completed audits to uncover and address inaccuracies.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Sales Associate/ Key Holder/Assistant Manager

Plato’s Closet
05.2017 - 05.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Perry Food Bank Inc

Neighbor Helping Neighbor Food Bank Inc
10.2019 - 06.2020
  • Operated and trained team members on pallet jack safely to ensure no damaged products, and proper building safety
  • Distributed food boxes with carefully selected essentials to families in need.
  • Directed volunteer vehicles, recipient vehicles and distribution trucks in high-traffic and parking locations.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Created educational materials to convey important information to service recipients.
  • Helped clients navigate social services system and access needed resources.

Hostess/Prep Cook/Lead Busser

Dads Garage Grill And Burger House
03.2016 - 04.2017
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Trained and assisted new kitchen staff members.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Education

Bachelor of Arts - Early Childhood Education

WGU
University In Millcreek, Utah

HS/MS -

West Perry
Elliottsburg, PA
06.2020

Skills

  • Production Targets
  • Learning Management Systems
  • Social Services Support
  • Learning Strategies
  • Team-Building Activities
  • New Hire Onboarding
  • Employee Surveying
  • Customer Satisfaction
  • Special Needs Adaptability
  • Video Conferencing

Timeline

Associate, Learning Trainer/ Former Backup PA

Amazon, PHL4
06.2021 - Current

Perry Food Bank Inc

Neighbor Helping Neighbor Food Bank Inc
10.2019 - 06.2020

Sales Associate/ Key Holder/Assistant Manager

Plato’s Closet
05.2017 - 05.2021

Hostess/Prep Cook/Lead Busser

Dads Garage Grill And Burger House
03.2016 - 04.2017

Bachelor of Arts - Early Childhood Education

WGU

HS/MS -

West Perry

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Brooke Goodwin