Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brooke Gorman

Union,MO

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Scooter's Coffee
07.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with management team to develop strategic plans for business growth and improvement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Dietary Aide

Pacific Care Center
02.2021 - 03.2023
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Followed all food safety regulations while preparing meals for patients.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Observed diners to respond to additional requests and determine when meal completed.

Education

High School Diploma -

Union High School
Union, MO
05.2022

Skills

  • Money Handling
  • Team motivation
  • Product and service knowledge
  • Task Delegation
  • Staff Management
  • Customer Service
  • Time Management
  • Problem-Solving
  • Cleaning and sanitizing
  • Team Collaboration
  • Food handling safety
  • Detail Oriented

References

Deena Parrish

Store Owner/Franchisee, Scooter's Coffee

Cell: 402-709-4681

Email: deena@southarrowcoffee.com


Kristina Hutson

Store Manager, Scooter's Coffee

Cell: 636-385-4786

Email: kristinahutson31@yahoo.com


Kayla Newburn

District Manager, Scooter's Coffee

Cell: 402-218-8360

Email: z3n2314@gmail.com


Timeline

Assistant Manager

Scooter's Coffee
07.2023 - Current

Dietary Aide

Pacific Care Center
02.2021 - 03.2023

High School Diploma -

Union High School

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Brooke Gorman