Brooke Gostomski
West Allis,WI
Summary
Energetic and professional with natural ability to connect with others. Possesses solid understanding of product placement and inventory management, coupled with strong communication and organization skills. Hardworking and passionate job seeker ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Services
United States Air Force National Guard
Milwaukee, WI
09.2024 - Current
- Working with other Airmen and NCOs (Non Commissioned Officers) to ensure food is put out and served in a timely and neat manner
- Utilized customer service skills to ensure customers have a good first and last impression
- Have patience and be an active listener when customers have feedback
- Ensure work environment is clean and organized
- Communicate with others to meet timelines
- Tailor to customers needs
Key Team Lead (KTL)
Dunham's Sports
West Allis, WI
07.2024 - Current
- More experience with the apparel side of retail
- Work to satisfy customer needs
- Making sure ads are properly displayed
- Assure customers that we are here to help if help is needed
- Transferring merchandise to other store locations
- Helped get customers signed up for rewards programs
- Making sure isles, clothing racks and shelves look appealing to customers
- Keeping information in our systems up to date
- Holding keys for locked up merchandise and fitting rooms
- Trained new team members on customer service protocols and operational procedures.
- Managed and motivated employees to be productive and engaged in work.
- Complete firearm sales
Data Entry Temp
National Business Furniture
Milwaukee, WI
02.2025 - 04.2025
- Reached out to vendors to get information on products
- Built connections with vendors
- Ensured vendors we are here to help with filling out documents and answer questions about documents
- Strengthened technology and communications skills
- Communicated with managers to see if help was needed in any other areas of the company
- Filled out excel spreadsheets with data collected from vendors
- Gained product knowledge about the company
Cashier/ Retail Sales Associate
Walmart
New Berlin, WI
11.2021 - 06.2024
- Helped customers locate items and complete purchase
- Checked prices for merchandise
- Applied discounts for falsely advertised or damaged items
- Organized shelves to maintain stores visual appeal
- Handled keys to unblock cases in departments such as electronics, cosmetics, hardware, and sporting goods
- Helped with online shopping to unsure customers get their orders in time
- Rotated stock and restocked shelves to maintain product availability and store appearance in accordance to size and color
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high stress situations
- Managed efficient cash register operations
- Maintained up to date knowledge of store sales, payment policies and security standards
- Used in store system to locate inventory and place special orders for customers
Education
West Allis Central High School
West Allis01-2024
Skills
- Management
- Returns/ Exchange Processing
- Payment Processing
- Customer Service
- Cash Handling
- Product Restocking
- Cash Register Operations
- Customer Assistance
- Attention to detail
- Organization
- Calm under pressure
- Active listening
- Communication
Accomplishments
- Graduation of BMT (Basic Military Training)
- Element Leader in BMT (Basic Military Training)
- Part of AL (Airman Leader) Program in Tech School Fort Gregg- Adams, VA
- Started with green rope and progressed to yellow after 50 hours of service
- Co- head of the AL Program
- Graduation of Tech School
- Promotion to E2 Airman
Timeline
Data Entry Temp
National Business Furniture
02.2025 - 04.2025
Services
United States Air Force National Guard
09.2024 - Current
Key Team Lead (KTL)
Dunham's Sports
07.2024 - Current
Cashier/ Retail Sales Associate
Walmart
11.2021 - 06.2024
West Allis Central High School