Brooke Gow

Results driven Process Operations Supervisor with experience overseeing daily rail and truck loading operations, yard inventory management, and operational workflow efficiency in a fast-paced logistics environment. Skilled in monitoring yard activity, identifying and resolving process issues, coordinating vehicle damage assessments and repair management, and ensuring facility maintenance standards are met. Experienced in analyzing operational data, maintaining accurate records, and performing detailed data entry to support productivity, compliance, and continuous improvement initiatives. Strong leadership, communication, and problem-solving abilities with a focus on safety, efficiency, and operational excellence.

• Coordinate daily operations, including scheduling, staffing, and customer service to ensure smooth workflow and high productivity.
• Identify process improvement opportunities, collaborating with cross-functional teams to implement effective solutions.
• Ensure strict adherence to safety protocols, maintaining a safe environment for both staff and customers.
• Create weekly work schedules aligned with production needs, optimizing labor costs while maintaining operational efficiency.
• Train employees on complex accessory installations using SOP's.
• Direct production team activities to meet output goals and operational targets.
• Contribute to the development and implementation of efficient production procedures, processes, and best practices.
• Demonstrate strong leadership to motivate and guide teams, ensuring peak performance.
• Act as the primary point of contact for staff inquiries, addressing concerns and resolving issues promptly.
• Develop and revise Standard Operation Procedures (SOPs) to enhance training efficiency and ensure consistency in process execution.
• Collaborate with subject matter experts to create clear, step by step guidelines, integrated visual aids, and continuously updated materials to improve employee performance and knowledge retention.