Brooke Graves
El Dorado,AR
Summary
Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Commission Security Guard
Allied Universal Security Services
East Camden, Arkansas
01.2023 - Current
- Monitored closed circuit television systems.
- Provided customer service assistance to staff and visitors in a professional manner.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Assisted with searches of personnel, vehicles, packages.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Monitored access control systems and key code records for suspicious activities.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Reviewed security logs to ensure proper documentation was maintained.
- Issued visitor badges and access cards to authorized personnel.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Private Security Officer
Alied Universal Security Services
East Camden, AR
05.2022 - 01.2023
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Maintained logs of security-related incidents, such as property damage or suspicious activity.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained high levels of alertness throughout shifts.
- Protected confidential information by maintaining secure areas within the facility.
- Patrolled parking lots and garages looking for signs of criminal activity or suspicious persons.
- Conducted daily security patrols of premises and monitored surveillance equipment.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Responded promptly to calls from alarm monitoring companies regarding alarms activated onsite.
- Inspected buildings for fire hazards and other potential safety issues.
- Provided friendly and professional assistance to employees, visitors and customers.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Reported any suspicious behavior observed while patrolling the premises.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Personal Shopper
Walmart 0530
El Dorado, AR
01.2022 - 05.2022
- Created effective visual merchandising strategies to attract customers and increase sales.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Satisfied customers with quick, accurate service under tight deadlines.
- Posed as models for advertising, artistic creation and display of goods.
- Secured and stored items until customer pickup.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Performed regular maintenance tasks such as dusting shelves, vacuuming carpets.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Recruited, hired and trained new hires to optimize profitability.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted customers and answered product or service questions.
- Completed pickup and shopping orders for customers within local area.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Assisted customers in selecting items that met their individual needs and preferences.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Personal Shopper
Walmart
, WV
06.2018 - 03.2021
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Secured and stored items until customer pickup.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Performed regular maintenance tasks such as dusting shelves, vacuuming carpets.
- Identified customer needs by asking questions and advising on best solutions.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Greeted customers and answered product or service questions.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Researched new products and brands to offer customers the most up-to-date selection.
- Completed pickup and shopping orders for customers within local area.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Assisted customers in selecting items that met their individual needs and preferences.
- Listened to customer needs to identify and recommend best products and services.
- Helped as a cashier and service desk when needed
- Helped as a support manager
Education
High School Diploma -
Musselman
Inwood, WV05-2016
Skills
- Reliability
- CCTV Monitoring
- Vigilant and Watchful
- Security Procedures Knowledge
- Patrolling
- First Aid Certified
- Security Operations
- Complex Problem-Solving
- Access Control
- ID Verification
- Relationship Building and Management
- Verbal and Written Communication
- Background Checks
- Visitor Management
- English Fluency
- Document Preparation
- Detail Orientation
- Punctuality
- Alarm Systems
- Work Ethic
- Vehicle Inspections
- Analytical thinking
- Excellent customer service and working with customers
- Multitasking / creative thinking
- Proficient in Excel and micro soft word
Timeline
Commission Security Guard
Allied Universal Security Services
01.2023 - Current
Private Security Officer
Alied Universal Security Services
05.2022 - 01.2023
Personal Shopper
Walmart 0530
01.2022 - 05.2022
Personal Shopper
Walmart
06.2018 - 03.2021
High School Diploma -
Musselman
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