Brooke Graves
Buford,GA
Summary
Accomplished Customer Success Manager and Senior Software Trainer at 22Miles, Inc, adept in customer relationship building and technical proficiency. Enhanced customer loyalty and employee satisfaction through innovative training programs and tailored solutions, demonstrating significant improvements in client retention and team development. Skilled in customer advocacy and effective communication. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
18
18
years of professional experience
Work History
Customer Success Manager
22Miles, Inc
01.2021 - Current
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
Senior Software Trainer
22Miles, Inc
02.2019 - Current
- Developed customized training documentation and videos tailored to various skill levels.
- Contributed to an increase in overall employee satisfaction by consistently providing engaging, relevant, and effective software training experiences.
- Delivered effective software training sessions to both technical and non-technical employees, increasing overall proficiency within the organization.
- Reduced onboarding time for new hires through streamlined and comprehensive training programs.
- Managed a team of junior trainers, ensuring their professional growth and consistent delivery of quality training sessions.
- Demonstrated software technology to prospective customers in support of lead generation efforts.
- Trained and mentored several new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
Software Trainer
Visix, Inc
08.2006 - 03.2015
- Demonstrated software technology to prospective customers in support of lead generation efforts.
- Designed and delivered web-based, self-directed learning materials.
- Facilitated virtual, in-person and blended learning sessions.
Education
Business
Augusta State University
Augusta, GASkills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
- Customer Advocacy
- Training and mentoring
- Training programs
- Problem Resolution
- Process Improvement
- Team Development
- Training and Development
- Technical Proficiency
- Excellent Communication
Timeline
Customer Success Manager
22Miles, Inc
01.2021 - Current
Senior Software Trainer
22Miles, Inc
02.2019 - Current
Software Trainer
Visix, Inc
08.2006 - 03.2015
Business
Augusta State University
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