Brooke Graves
Irvine,CA
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cocos Events and Associates
Chino, CA
10.2023 - Current
- Welcome 23,000 event attendees, utilizing customer service skills.
- Handle guest check-in by verifying visitor identification and waivers.
- Deliver quick thinking to solve customer problems.
- Assemble event packets and wristbands to generate better guest experiences and alleviate difficulty.
Editor-in-Chief
Quest News
Chino, CA
08.2022 - 05.2024
- Managed a student-run, independent newspaper.
- Conducted biweekly pitch meetings to organize strict deadlines and ensure timely publishing.
- Worked closely with editors to edit and refine 4-5 articles a week under my guidance.
Children's Ministry Volunteer
Verve City Church
Chino, CA
06.2021 - 01.2024
- Provide meaningful childcare for 15-30 children ages 2 and under during service times.
- Engage children in activities and crafts to foster their religious development.
- Ensure the safety of children with their guardians through check-in services.
Student Intern
Chino Valley Medical Center
Chino, CA
02.2023 - 05.2023
- Aided to admit and discharge 30-50 patients a week.
- Handled administrative office work and directed initiatives on patient welfare after discharge with insurance companies and care homes.
- Constructed patient files and performed rounds, fulfilling the needs of patients in 112 beds.
Education
Bachelor of Arts - Criminology, Law And Society
University of California, Irvine
Irvine, CA06-2028
Skills
- Paperwork Processing
- Inbound and Outbound Calling
- Research
- Call center experience
- Critical Thinking
- Microsoft PowerPoint
- Adobe Photoshop
- Microsoft Word proficiency
Timeline
Customer Service Representative
Cocos Events and Associates
10.2023 - Current
Student Intern
Chino Valley Medical Center
02.2023 - 05.2023
Editor-in-Chief
Quest News
08.2022 - 05.2024
Children's Ministry Volunteer
Verve City Church
06.2021 - 01.2024
Bachelor of Arts - Criminology, Law And Society
University of California, Irvine