Brooke Greebon
Hobbs,NM
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Office Manager
White Sands Healthcare
Hobbs, NM
10.2024 - Current
- Maintained comprehensive records of business transactions and office activities for audit purposes.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Resolved customer complaints promptly and professionally.
- Ensured accuracy of financial data by verifying patient insurance coverage.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Managed all payments processing, invoicing and collections tasks.
- Provided administrative support to the management team, including preparing reports.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Collected, posted and managed patient account payments.
- Input statement information, reconciled accounts and resolved discrepancies.
Central Supply Clerk, Admissions Coordinator
White Sands Healthcare
Hobbs, NM
05.2023 - 10.2024
- Performs weekly inventories to ensure availability of necessary supplies.
- Processed orders for medical equipment, supplies.
- Organizes, labels and stores supplies in designated areas.
- Unpacked, inspected and catalogued incoming shipments of medical supplies.
- Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
- Communicated with management or other staff to resolve problems.
- Managed supply requests, movements and preservation of group supplies.
- Resolved any issues related to the admission process in a timely manner.
- Monitored stock levels to ensure adequate supply quantities were maintained at all times.
- Assists family members during times of crisis or transition involving their loved ones residing at the nursing home.
- Communicates with patients with compassion while keeping medical information private.
- Explains policies, procedures and services to patients.
- Collaborates with multi-disciplinary staff to improve overall patient care and response times.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Business Owner/Operator
CherryBerry Frozen Yogurt Bar
Hobbs, NM
12.2012 - 03.2023
- Managed schedules of team of 20 personnel to keep shifts properly staffed.
- Monitored workflow and schedules to ensure timely delivery.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Coordinated inventory, stocking, and ordering.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Assistant Store Manager
Athletic Supply
Hobbs, NM
03.2000 - 06.2006
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Education
High School Diploma -
Hobbs High School
Hobbs, NM05.2001
Skills
- Team building and leadership
- Operations oversight
- Conflict resolution techniques
- Focused on customer satisfaction
- Calm and level-headed under duress
- Decision-making
- People skills
- Understands mobility assistance needs
- Customer Service
- Quick problem solver
- Payment processing
- Financial reporting
- Credit and collections
- Office management
Certification
- NHA Certified Clinical Medical Assistant (CCMA)
- Basic life support (BLS) Certified
Timeline
Business Office Manager
White Sands Healthcare
10.2024 - Current
Central Supply Clerk, Admissions Coordinator
White Sands Healthcare
05.2023 - 10.2024
Business Owner/Operator
CherryBerry Frozen Yogurt Bar
12.2012 - 03.2023
Assistant Store Manager
Athletic Supply
03.2000 - 06.2006
High School Diploma -
Hobbs High School
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