Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Greene

Deer Park,TX

Summary

Proven employee with a track record of enhancing client satisfaction and retention. Excelled in strategic planning and client relations, boosting account performance through innovative marketing strategies and efficient problem resolution. Skilled in CRM software and teamwork, my approach has consistently fostered growth and loyalty.

Overview

2
2
years of professional experience

Work History

Office Manager

B&S Moving and Delivery
08.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Ensured timely payments to vendors by accurately inputting payment details and following up on outstanding invoices.
  • Generated marketing materials such as brochures, ads and commercials.
  • Supported creation of marketing and promotional items.
  • Initiated digital marketing campaign to increase brand visibility.
  • Strengthened outreach by coordinating events to maximize marketing initiatives.
  • Developed comprehensive marketing strategies to promote listed properties effectively.

Account Manager

Young Industries
08.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Developed comprehensive marketing strategies to promote listed properties effectively.
  • Enhanced brand awareness by executing strategic marketing initiatives and collaborating with the Director of Marketing.
  • Generated marketing materials such as brochures, ads and commercials.
  • Streamlined accounts payable processes for increased accuracy and faster payment turnaround times.
  • Maintained accurate vendor information in the database, ensuring efficient communication and payment processing.
  • Reduced invoice errors with thorough data entry and verification procedures.
  • Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.

Sales Associate

Lightning Lights
10.2022 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Achieved sales targets consistently by implementing innovative sales strategies and tactics.
  • Collaborated with fellow sales clerks to achieve monthly sales targets collectively.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Optimized website content for improved search engine rankings and increased web traffic.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.

Education

High School Diploma -

Goose Creek Memorial
Baytown
06-2015

Media Arts And Animation

Art Institute of Houston
Houston, TX

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Strategic Planning
  • Goal-Oriented
  • Account oversight
  • Documentation And Reporting
  • Sales Reporting
  • Marketing
  • CRM Software
  • Business development and planning
  • Schedule Management
  • Prioritizing workflows

Timeline

Account Manager

Young Industries
08.2023 - Current

Sales Associate

Lightning Lights
10.2022 - Current

Office Manager

B&S Moving and Delivery
08.2022 - Current

High School Diploma -

Goose Creek Memorial

Media Arts And Animation

Art Institute of Houston

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Brooke Greene