Brooke Griffin
Operations
Dallas,United States
Summary
Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Healthcare Director
Tradition Senior Living, LP
07.2023 - Current
- Facilitate daily and weekly huddles to provide learning opportunities in patient safety, service, and communication
- Partner with clinicians, third party vendors, and other department leaders to ensure patient wellbeing
- Identified cost-saving opportunities through data analysis, leading to a 20% profit increase and improved financial performance.
- Managed budgets, forecasts, and financial reporting to ensure optimal resource allocation while maintaining fiscal responsibility.
- Evaluated outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Managed risk by implementing comprehensive contingency plans and maintaining open lines of communication with all team members, fostering a proactive approach to problemsolving.
- Promoted a culture of continuous improvement by encouraging professional and personal development opportunities for staff members.
- Reduced turnaround time on critical projects by prioritizing tasks based on urgency and impact potential, expediting decision-making processes as needed.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
Operations Department Specialist
Sunrise Senior Living
09.2021 - 07.2023
- Managed daily operations and improved procedures and processes
- Enhanced organizational profile by developing strategic partnerships across local community
- Encouraged employee retention and satisfaction with inclusive and positive work culture
- Increased revenue by 32% in one year with grass root initiatives, industry networking, and strategic planning
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Managed the department budget, delivering targeted revenue, profitability and growth to department
- Built dynamic working relationships with team members and supported departments to achieve cross-functional objectives.
Healthcare Operations Manager
4 Seasons Senior Living
12.2020 - 09.2021
- Exemplified company mission and values through brand messaging and community outreach
- Led team to consistently meet and exceed targets through motivational and hands-on leadership, driving operational excellence and fostering a culture of success
- Improved submission of monthly reports and enhanced communication resulted in smoother operations and better decision-making for the regional executive board
- Hired well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates
- Increased operational efficiency by aligning workflows with demand, resulting in a 20% reduction in labor costs
- Redesigned current procedures to make work flow more efficient
- Eliminated resource waste through effective monitoring and improved controls
- Provided teams with clear objectives and consistent, performance-oriented policies.
- Optimized patient care quality by regularly reviewing treatment plans and adjusting as needed based on individual needs.
Assistant Clinical Manager
Bridgemoor Transitional Care
10.2019 - 12.2020
- Organized and oversaw training for new team members and routine retraining for established employees
- Demonstrated safety procedures and monitored compliance
- Monitored employee work to assess performance and identify knowledge gaps
- Developed patient-specific plans of care covering medication administration, assessed risks, and personnel requirements
- Verified accurate of data, completeness of information, and correct coding on each case by coordinating with quality assurance team
- Oversaw patient and personnel assignments for skilled nursing unit as well as coordinating referrals, daily care, and administrative oversight
- Coordinated effective interdepartmental collaboration through open communication between medical staff
- Met coverage demands by establishing work schedules and assigning specific jobs.
- Managed inventory control processes, ensuring timely ordering of supplies while reducing waste and maintaining budgetary targets.
Education
Bachelor of Applied Science - BASc in Health/Health Care Administration/Management -
Southern Illinois University
Carbondale, IL12.2020
Skills
- Business Analysis
- Coaching
- Confidentiality
- Cross-functional Team Leadership
- Data Entry
- Expense Reports
- Facilitation
- Labor Control
- Patient Safety
- Performance Improvement
- Project Management
- Organizational Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Healthcare Director
Tradition Senior Living, LP
07.2023 - Current
Operations Department Specialist
Sunrise Senior Living
09.2021 - 07.2023
Healthcare Operations Manager
4 Seasons Senior Living
12.2020 - 09.2021
Assistant Clinical Manager
Bridgemoor Transitional Care
10.2019 - 12.2020
Bachelor of Applied Science - BASc in Health/Health Care Administration/Management -
Southern Illinois University
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