Brooke Griffith
Ooltewah,TN
Summary
Adept at multitasking and customer service, I excelled at Rain Thai Bistro by enhancing guest satisfaction and efficiently managing financial transactions. My strong work ethic and team collaboration skills, coupled with expertise in cash handling and service prioritization, propelled me to achieve significant improvements in customer experience and operational efficiency.
Overview
7
7
years of professional experience
Work History
Server
Rain Thai Bistro
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Millers Ale House Bar and Grill
04.2021 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hotel Front Desk Clerk
Springhill Suites By Marriott
01.2019 - 05.2020
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
Phone Operator
Market Survey Usa
11.2017 - 08.2019
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Pleasantly greeted all callers and asked how to be of assistance.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
Highschool Diploma -
Ridgeland High School
Rossville Ga 05.2021
Skills
- Strong work ethic
- Cash handling
- Scheduling appointments
- Complaint handling
- Call operations
- Memory retention
- Customer service
- Service prioritization
- Team collaboration
Timeline
Server
Rain Thai Bistro
05.2022 - Current
Server
Millers Ale House Bar and Grill
04.2021 - 11.2022
Hotel Front Desk Clerk
Springhill Suites By Marriott
01.2019 - 05.2020
Phone Operator
Market Survey Usa
11.2017 - 08.2019
Highschool Diploma -
Ridgeland High School
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