Brooke Guinn
Melbourne
Summary
Dynamic Quality Assurance Analyst with a proven track record at Collins Aerospace, recognized for enhancing team performance and customer satisfaction. Skilled in quality control and documentation management, I leverage strong communication and emotional intelligence to drive improvements and foster collaboration, ensuring compliance with AS9100 standards and delivering exceptional results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Collins Areospace
Melbourne
04.2022 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Wrote and maintained business documentation, as Business Document site focal
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
Quality Assurance Technician
Collins Aerospace
Melbourne
01.2018 - 04.2022
- Led Melbourne Mapping Team ensuring accurate process mapping in SAP.
- Led QAT Training Alignment and QAT CI Alignment meetings for streamlined communication.
- Contributed to HRC-QMS-I-373 document meeting to review and propose necessary changes.
- Achieved Associate Level Ace certification to enhance professional credentials.
- Assisted in updating Flat Washer workmanship standards documentation.
- Provided urgent quality support to high-rate production cells, maintaining workflow efficiency.
- Participated in root cause analysis for production defects and improvements.
- Monitored production processes to identify any potential quality issues.
- Documented internal and supplier quality issues using SAP.
- Collaborated with engineering teams to resolve product discrepancies.
- Trained new staff on quality control procedures and best practices to ensure operational readiness.
Certified Inspector
Collins Aerospace
Melbourne
04.2017 - 01.2018
- Inspected product using Workmanship Standards acceptance criteria.
- Communicated non-conformances with support staff to contain issue and determine root cause.
- Communicated non-conformances with operators to avoid recurrence and improve quality.
- Conducted thorough inspections of aerospace components for quality assurance.
- Utilized inspection tools to assess product specifications and functionality.
- Documented inspection findings and reported discrepancies to management.
- Reviewed technical drawings to understand component specifications and requirements.
- Maintained accurate records of inspection activities including photos taken during inspection process.
Certified Operator 2- Process Center and Through-hole
Collins Aerospace
09.2013 - 04.2017
- Ran assemblies through the AOI machine and identified assemblies that required rework.
- Reworked and repaired assemblies in accordance with Workmanship, Modification & ASRP standards.
- Collaborated with team members to enhance workflow efficiency.
- Trained new operators on equipment usage and safety practices.
- Participated in continuous improvement initiatives for operational excellence.
- Conducted preventive maintenance on equipment as scheduled.
- Analyzed process samples for quality control purposes including operation of Dage X-ray machine.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Communicated defects found to the machine operator to determine needed machine adjustments.
- Processed Run and Holds in accordance with engineering change orders.
Licensed/Certified Professional Customer Service Representative
Acceptance Insurance
03.2012 - 09.2013
- Provided quotes, pricing, required information, and directions to prospects.
- Prepared quotes for customers and processed change requests to their policies.
- Performed marketing activities to generate sales.
- Follow up regularly or as needed with customers on all open and unresolved customer issues.
- Take/receive customer payments.
- Assisted customers with insurance inquiries and policy information.
- Managed customer accounts using company software systems effectively.
- Educated clients on policy renewals and updates to ensure compliance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Co-Manager of Book Sales/ General Merchandise/Cafe Manager
Books A Million
03.2004 - 10.2011
- Promoted to management within the first 6 months of employment.
- Confidently supervised and trained staff of up to 20 employees.
- Demonstrated continued adherence to all policies and procedures of Books A Million.
- Responsible for achieving weekly, monthly and quarterly goals set by the corporate office.
- Created schedules on a weekly basis for a staff of up to 20 employees.
- Maximized profits by organizing and conducting community events with schools, churches, hospitals and the Brevard Zoo.
- Cafe Manager
- Responsible for sales, payroll, merchandising, and housekeeping functions.
- Responsible for ordering and maintaining stock levels of product while meeting budget requirements.
- Continually trained and developed staff in all areas of the café.
- Successfully provided a safe environment for the public and staff by adhering to all health code requirements.
- Assisted in managing daily store operations and staff scheduling.
- Oversaw inventory management, ensuring stock levels were maintained effectively.
- Coordinated promotional events to enhance customer engagement and sales.
- Implemented visual merchandising standards to improve store presentation.
- Resolved customer inquiries and complaints efficiently and professionally.
- Monitored employee performance, providing feedback and support as needed.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Recruited new staff members through job postings, interviews, and references checks.
- Coordinated promotional events that increased brand awareness within the community.
- Ensured compliance with local health codes by conducting regular inspections of the premises.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Law Offices of Tina Robbins, P.A.
01.2004 - 08.2004
- Responsible for all office duties in a growing legal office.
- Assisted counsel with various tasks, including working a multi-line phone, scheduling appointments with clients, preparing and managing client case files.
- Worked with opposing counsel and judge assistant to set various court hearings.
- Handled all billing and collections issues.
- Handled clients' questions and concerns in a professional and timely manner.
- Knowledge of modern office equipment, practices and office methods.
Education
Business Administration/Organizational Leaders
Southern New Hampshire University
Hooksett, NHSkills
- Quality assurance
- Team collaboration
- Documentation management
- Data analysis
- Training and development
- Dependable and responsible
- Friendly, positive attitude
- AS9100 standards and regulatory requirements
- Excellent communication
- Microsoft office applications
- Emotional intelligence
- Inspection methodology
References
Personal and professional references available upon request.
Certification
CORE Professional Certified
Affiliations
Member of Melbourne Employee Engagement Team (MEET)
Timeline
Quality Assurance Analyst
Collins Areospace
04.2022 - Current
Quality Assurance Technician
Collins Aerospace
01.2018 - 04.2022
Certified Inspector
Collins Aerospace
04.2017 - 01.2018
Certified Operator 2- Process Center and Through-hole
Collins Aerospace
09.2013 - 04.2017
Licensed/Certified Professional Customer Service Representative
Acceptance Insurance
03.2012 - 09.2013
Co-Manager of Book Sales/ General Merchandise/Cafe Manager
Books A Million
03.2004 - 10.2011
Law Offices of Tina Robbins, P.A.
01.2004 - 08.2004
Business Administration/Organizational Leaders
Southern New Hampshire University