Brooke Guisinger
Ashville,OH
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Hostess/Server
Roosters
10.2019 - 08.2024
- Demonstrated strong multitasking skills, managed multiple tables simultaneously without compromising service quality while also balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier/Customer Service Representative
Pbs Animal Health Store
08.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Server
Tavern 22
02.2025 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Applied Business - Computer Technology
Ohio University
Lancaster, OH05-2026
High School Diploma -
Teays Valley High School
Ashville, OH05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Team collaboration
- Attention to detail
- Computer troubleshooting
- Desktop and laptop installations
- Computer assembly
Timeline
Server
Tavern 22
02.2025 - Current
Cashier/Customer Service Representative
Pbs Animal Health Store
08.2022 - 11.2022
Hostess/Server
Roosters
10.2019 - 08.2024
Associate of Applied Business - Computer Technology
Ohio University
High School Diploma -
Teays Valley High School
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