Brooke Gurley

I'm great in a fast pace environment! Excellent at assesing and executing any task at hand, with little to no direction from others. As a natural born leader with an up-beat, vibrant personality, I shines through the crowd! I pride myself in being a dependable, trustworthy woman with great people skills. Extremely goal driven, eager to expand my skills for growth and development! A management professional with over 13 years of progressive experience excelling in roles requiring expertise in inventory management, sales development, and team leadership. Proven track record in enhancing operational efficiency and customer satisfaction through innovative sales strategies and effective product management. Adept at developing training programs that enhance employee skills and drive business growth, aiming to leverage extensive background into further managerial roles.

• Staff Management:Supervising sales team, scheduling staff, and training new employees.
• Customer Service:Addressing customer inquiries, handling complaints, and resolving issues to ensure customer satisfaction.
• Inventory Management:Managing inventory levels, ordering merchandise, and ensuring accurate stock levels.
• Store Operations:Assisting with daily store tasks, including opening and closing procedures, maintaining store cleanliness, and ensuring visual merchandising standards.
• Sales Performance:Working with the sales team to achieve sales targets, implementing promotional strategies, and analyzing sales data to identify trends.
• Administrative Tasks:Assisting with administrative duties, such as payroll processing, reporting, and record-keeping.

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• Rallys/Checkers, Indianapolis, IN, Cashier, Shift Lead, Assistant Manager, 01/01/11, 12/31/14, Built loyal clientele through friendly interactions and consistently scored over 90% satisfaction rating on customer service, Accomplished department objectives by managing staff; planning and evaluating department activities., Ensured a safe, secure, and legal work environment., Encouraged staff to pursue personal growth opportunities., Accomplish store results by communicating job expectations; planning, monitoring, and applauding staff, Coached, counseled, and disciplined employees., Enforced policies, procedures, and productivity standards., Established a course of action, and evaluated outcomes to better my team., Prepared annual budget., Maintained quality service, Maintained financial reports, Ordered office supplies, and equipment and the processing of invoices/purchase orders., File maintenance, process mail, copying, etc.
• J&S Tree Service, Indiana, IN, Groundsman, 01/01/18, 12/31/20, Physical labor - Hauling, Handling, Loading of trees and debris, Extremely motivated - works fast and stays focused, Ground Maintenance - Raking, Pruning, Sweeping, Fertilization, Cooperation - pleasant with others on the job and displaying a good-natured, cooperative attitude., Dependability - reliable, responsible, and dependable, and fulfilling obligations., Achievement/Effort - establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks., Concern for Others - sensitive to others' needs and feelings and being understanding and helpful on the job., Adaptability/Flexibility - open to change (positive or negative) and to considerable variety in the workplace., Stress Tolerance, Independence - practices own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Kat's Trades, Indianapolis, IN, Residential Cleaner and Organizer, 01/01/19, 12/31/21, Attention to detail and meticulous use of proper safety procedures, Experience with a variety of cleaning products and tools, Good interpersonal and communication skills, Self-directed and motivated, Carpet cleaning, Sweeping, Deep cleaning, Mopping, Window treatment cleaning, Vacuuming, Dusting, Bathroom and bedroom cleaning, Infection control, Polishing
• Allegiance Home Health Care, Indianapolis, IN, Home Healthcare Aid for Senior Citizens, 01/01/21, 12/31/23, Provided comprehensive care to elderly patients, Ensured medication adherence, Maintained patient comfort and dignity, Communicated effectively with healthcare team, Demonstrated empathy and patience, Enhanced senior patient care, achieving 95% satisfaction rate through tailored health services., Provided compassionate, attentive care to elderly patients, fostering emotional and physical wellbeing., Monitored and recorded patient health details, ensuring accurate data for healthcare decisions., Implemented innovative care techniques that improved patient comfort and recovery times., Passionately supported daily living activities for seniors, enhancing their quality of life.
• Buyers Market, Indianapolis, IN, Assistant Manager, 08/01/23, 05/31/24, Revamped inventory management, reducing stock discrepancies, Interpreted market trends to align sales strategies, Excelled in team management and conflict resolution, Innovated sales strategies, fostering business growth, Introduced mobile payment options, enhancing customer transaction ease., Developed training modules that increased staff sales skills and product knowledge., Optimized store layout for improved product visibility and accessibility., Pioneered a loyalty program that grew customer base by 25%., Boosted loyalty program efficiency, increasing retention by 30%., Implemented advanced analytics for better stock control., Charged of assigning tills to cashiers and doing daily cash deposits.

• Family time
• Reading
• Documentaries
• Nature
• Outdoor events
• Animals
• Upcycling
• Repurposing
• DIY projects
• Coloring
• Drawing
• Painting
• Sunlight
• Adventures
• New experiences
• Upbeat fast paced environments

I'm a OSHA certified to operate Forklifts

Forklift Operator