Brooke Guzman
Chandler,AZ
Summary
Dedicated clinical nurse with experience delivering nursing care to propel desired patient outcomes. Expert at patient care planning, colleague communication and administering direct patient care. Compassionate patient advocate and quick-thinking problem solver with excellent judgment.
Overview
24
24
years of professional experience
Work History
Clinical Nurse
Valleywise Health
Phoenix, AZ
08.2019 - Current
- Implemented or evaluated standards of nursing practice specializing in adult psychiatric patient care.
- Maintained departmental policies, procedures or infection control standards.
- Offered clinical recommendations to physicians, other healthcare providers or healthcare organizations.
- Maintained patient records and verified patient privacy and clinical compliance to minimize data breaches.
- Developed and maintained departmental policies, procedures or patient care standards based on evidence-based practice guidelines or expert opinion.
- Educated staff on new clinical protocols or procedures as needed.
- Assessed patient conditions and monitored vital signs to determine appropriate care plans.
- Utilized critical thinking skills when making decisions about patient care needs.
- Identified potential risk factors associated with the diagnosis and treatment of patients.
- Evaluated quality and effectiveness of nursing practice or organizational systems.
- Coordinated multidisciplinary team meetings to discuss patient progress and issues.
- Assessed healthcare needs of patients by conducting health evaluations.
- Analyzed, collected and recorded patient health data.
- Coordinated services between multiple departments to keep procedures and testing on track.
- Demonstrated effective communication skills when interacting with patients, family members, physicians, nurses and other healthcare providers.
- Performed physical assessments, wound care, IV therapy, and other nursing interventions as needed.
- Ensured compliance with hospital policies and procedures related to safety, infection control, documentation.
- Collaborated with other health care professionals and service providers to drive optimal patient care.
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Administered medications and treatments to residents per doctors' orders or CRNP orders.
- Directed or supervised nursing care staff in provision of patient therapy.
- Adhered to ethical standards of practice while providing compassionate care.
- Coordinated with healthcare team members to assess, plan and evaluate patient care plans.
- Utilized strong assessment skills to determine necessary patient care.
- Participated in quality improvement initiatives to ensure best practices were followed.
- Reported changes in patient status promptly to supervisor or attending physician.
- Observed and reported symptoms, reactions and progress of each patient.
- Evaluated effectiveness of care by comparing patient response with observable outcomes.
- Responded quickly and effectively during medical emergencies and provided life saving measures as necessary.
- Collaborated with physicians and staff in other disciplines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Salon Manager
JCPenney Salon
Chandler, AZ
09.2010 - 11.2014
- Ensured compliance with state regulations regarding cosmetology practices.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Implemented cost-saving measures throughout the business to reduce overhead expenses.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Handled staff development, budgeting and supply ordering.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Scheduled employees and oversaw customer appointment calendar.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Initiated marketing campaigns to drive more traffic into the salon.
- During tenure, hired, developed and managed more than [Number] staff.
- Monitored employee performance to ensure quality services were delivered consistently.
- Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Resolved customer complaints regarding worker performance or services rendered.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Resolved guest complaints.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Recruited, hired, evaluated and disciplined service staff members.
Salon Owner/Operator
DBA - Bbfabstyle
Mesa, AZ
01.2006 - 11.2009
- Kept up-to-date on regulatory changes affecting business operations.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Promoted special offers through social media platforms to attract new customers.
- Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Formed and sustained strategic relationships with clients.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Kept records for production, inventory, income, and expenses.
- Ordered supplies and equipment needed for daily operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Hair Designer/Senior Stylist/Master Stylist
Jcpenny
Mesa, AZ
09.1999 - 01.2006
- Collaborated with cross-functional teams including product owners, developers, marketers, copywriters, and stakeholders throughout the entire product cycle.
- Collaborated with team of designers to offer improvements and direction on others' projects.
- Researched market to determine appropriate prices for designs and products.
- Evaluated hair condition to determine best treatment options for each client's individual needs.
- Educated customers about proper hair maintenance techniques between salon visits.
- Mentored new staff to enhance personal growth and increase productivity.
- Updated and maintained customer information records and beauty services provided.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Trimmed, cut and shaved using clippers, razors, and scissors.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Pre-booked future appointments to increase repeat business.
- Responded to customer inquiries by phone, email and in person.
- Collaborated with other stylists to develop innovative styling techniques.
- Provided hair care services such as cutting, coloring, styling and blow-drying.
- Combed, brushed and sprayed hair or wigs to set style.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Recommended hair styles to compliment clients' facial features and coloring.
- Organized and maintained cleanliness of the salon environment.
- Performed scalp treatments such as deep conditioning masks or hot oil treatments.
- Ensured that all tools and products were properly sanitized before use.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Shaved and trimmed mustaches, beards, and sideburns.
- Adhered strictly to safety protocols when working with chemicals or sharp tools.
- Upsold additional services or products to enhance customer experience.
- Applied hair color, dye and tints to hair to achieve new looks.
- Bleached, dyed or tinted hair using applicator or brush.
Education
Associate of Applied Science - Nursing
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ05-2019
Cosmetology -
Earls Academy of Beauty And Cosmetology
Mesa, AZ05-1999
High School Diploma -
Dobson High School
Mesa, AZ05-1999
Skills
- Treatment Coordination
- Patient Testing
- Patient Examination
- Disease Prevention
- Medication Administration
- Care Planning
- Patient Relations
- Vital Signs Documentation
- Family Education
- Phlebotomy
- Intake and Discharge
- Care Coordination
- Quality Assurance
- Infection Control
- Team Supervision
Timeline
Clinical Nurse
Valleywise Health
08.2019 - Current
Salon Manager
JCPenney Salon
09.2010 - 11.2014
Salon Owner/Operator
DBA - Bbfabstyle
01.2006 - 11.2009
Hair Designer/Senior Stylist/Master Stylist
Jcpenny
09.1999 - 01.2006
Associate of Applied Science - Nursing
Maricopa Community Colleges - Scottsdale Community College
Cosmetology -
Earls Academy of Beauty And Cosmetology
High School Diploma -
Dobson High School