Brooke Hall
Summary
Hard working, detail oriented, passionate medical professional with 7.5 years of experience in medical settings, customer service, and general tidiness of work areas looking for the opportunity to branch out in a different career path.
Overview
7
7
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant
Atrium Health Floyd
03.2023 - Current
- Managed phone calls from patients seeking advice or follow-up care, providing accurate information and appropriate referrals when necessary.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
- Contributed to team success with strong collaboration skills, assisting colleagues in various tasks when needed.
- Enhanced clinic efficiency by scheduling appointments and organizing patient flow to reduce wait times.
- Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
- Preformed various types of physicals such as sport/school physicals and pre-employment physicals.
- Preformed DOT/non DOT drug testing/breath alcohol testing.
National Certified Medical Assistant
Harbin Clinic Pediatrics
04.2022 - 03.2023
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Continuously expanded medical knowledge by participating in continuing education opportunities relevant to the Medical Assistant role.
- Strengthened relationships with community resources, such as pharmacies and diagnostic services, to expedite patient care coordination.
- Daily schedule review "huddle" with provider.
- Prior chart review/prepping.
- Use of multiple EMR systems simultaneously.
- Obtaining specimens.
- Performed medical records management, including filing, organizing and scanning documents.
- In communication with specialty clinics that patients have been referred to.
- In communication with pharmacies for patient medication management.
Medical Assistant
SmartCare, Redmond Urgent Care
10.2020 - 04.2022
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Followed appropriate procedures to minimize patient's exposure to radiation while obtaining X-rays.
Medical Assistant
Redmond Regional Medical Center, Occ. Health
12.2018 - 10.2020
- Provided company health services to employees post-hire, including vaccinations and drug testing.
- Performed pre-employment screenings, asking appropriate questions and following nursing guidelines.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Prepared, processed and analyzed lab samples.
- Preformed DOT drug testing and DOT breath alcohol testing.
- Scheduled appointments for patients.
- Worked closely with HR regarding applicant drug testing results/physical evaluation status to create start date.
- Properly packaged and sent out specimens' to appropriate laboratories for further testing.
- Communicated with medical providers, claimants, lawyers, human resource specialists to provide invested parties with claim information and facilitate necessary preparation.
- Provided forst aid to work related injuries and referred to higher level of care when appropriate.
Office Assistant
Floyd Medical Center
08.2018 - 12.2018
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collected payments, issued receipts, and updated accounts.
Certified Nursing Assistant
Floyd Medical Center
08.2016 - 08.2018
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
High School Diploma -
Coosa High School
Rome, GA05.2016
Skills
- Customer service
- Referral Coordination
- Medical Equipment Operation
- Time Management Expertise
- Insurance Verification
- Immunization Administration
- Patient Scheduling
- Vital Signs Monitoring
- Laboratory Specimen Collection
- Medical Terminology Proficiency
- Compassionate Patient Support
- Effective Communication
- Medication Administration
- Healthcare Coding Knowledge
- HIPAA Regulations Understanding
- Multitasking Capabilities
- Phlebotomy
- Inventory Management
- Patient Flow Management
- Clinical Documentation
- Laboratory Maintenance
- Case Management
Certification
National Certified Medical Assistant
Certified DOT urine collection
Certified breath alcohol technician
BLS
References
Scarlett Penney, Office Manager 678-656-6251
Connie Murphy, Office Manager 256-996-6862
Kelly Nelson, Registered Nurse 423-505-1910
Daile Vance, Registered Nurse 706-270-1282
Dena Wood, FNP 706-331-1326
Tina Wood, FNP 256-706-3027
Timeline
National Certified Medical Assistant
Atrium Health Floyd
03.2023 - Current
National Certified Medical Assistant
Harbin Clinic Pediatrics
04.2022 - 03.2023
Medical Assistant
SmartCare, Redmond Urgent Care
10.2020 - 04.2022
Medical Assistant
Redmond Regional Medical Center, Occ. Health
12.2018 - 10.2020
Office Assistant
Floyd Medical Center
08.2018 - 12.2018
Certified Nursing Assistant
Floyd Medical Center
08.2016 - 08.2018
High School Diploma -
Coosa High School
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