Brooke Hall
San Tan Valley,AZ
Summary
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with 4 years of healthcare experience.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Balance Hormone Center
Gilbert, AZ
03.2024 - Current
- Provided comprehensive patient care for over four years, managing a high-volume environment with an average of 300+ daily patient interactions.
- Efficiently managed a multi-line phone system, handling over 200 calls per day, addressing inquiries, and scheduling appointments.
- Skillfully managed patient scheduling, including new appointments, rescheduling, and cancellations, ensuring optimal clinic flow.
- Processed patient payments accurately for co-pays, outstanding balances, and various fees.
- Managed transactions for medications and supplements, ensuring proper handling and record-keeping.
- Meticulously maintained and updated patient medical records with a high degree of accuracy and confidentiality.
- Served as a primary resource for patients regarding insurance-related inquiries, providing clear and concise explanations.
- Effectively resolved patient conflicts and implemented de-escalation techniques to ensure a positive patient experience.
Direct Care Staff
INDEPENDENT OPTIONS, INC.
Corona, CA
11.2023 - 03.2024
- Performed healthcare-related tasks, such as monitoring vital signs and distributing medication, under the direction of the Registered Nurse or designated physician.
- Assisted residents with daily living activities, such as grooming, dressing, bathing, etc.
- Implemented client goals set by the Interdisciplinary Team and documented their progress in Therap
Patient Care Coordinator
Salinas Physical Therapy/Sports Medicine, P.C.
03.2021 - 11.2023
- Compiled and maintained medical charts and reports in complex digital databases.
- Completed registration procedures for patients to meet provider, facility, and legal requirements.
- Verified patients' insurance and payment methods for patient evaluations, admissions, and during appointment check-in.
- Communicated with physicians to create a plan of care for patients.
- Scheduled evaluations and procedures for patients.
Executive Assistant
Quick Crete Products (QCP)
12.2020 - 03.2021
- Managed daily invoices, reports, and proposals.
- Opened, read, and replied to e-mails, letters, and correspondence on behalf of executives.
- Followed proper accounting and bookkeeping procedures to support audits.
Store Manager
Mon Esprit Aveda Salon & Spa
11.2019 - 12.2020
- Placed inventory orders, monitored shelf stock, and tracked expenses.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Scheduled employees and made sure all shifts had adequate coverage.
- Interviewed potential participants to determine eligibility.
Education
Accelerated Bachelors of Science in Nursing
Grand Canyon University
Phoenix, AZ11-2026
Skills
- Microsoft Word
- HIPAA compliance
- Electronic Medical Record (EMR)
- Registered Behavior Technician (RBT)
- Red Cross CPR & First Aid
- Electronic medical records
Timeline
Patient Care Coordinator
Balance Hormone Center
03.2024 - Current
Direct Care Staff
INDEPENDENT OPTIONS, INC.
11.2023 - 03.2024
Patient Care Coordinator
Salinas Physical Therapy/Sports Medicine, P.C.
03.2021 - 11.2023
Executive Assistant
Quick Crete Products (QCP)
12.2020 - 03.2021
Store Manager
Mon Esprit Aveda Salon & Spa
11.2019 - 12.2020
Accelerated Bachelors of Science in Nursing
Grand Canyon University
Similar Profiles
Claire LawrenceClaire Lawrence
Intern at Balance Hormone CenterIntern at Balance Hormone Center
DeAnna SmithDeAnna Smith
Licensed Nurse Assistant at Banner Gateway Medical CenterLicensed Nurse Assistant at Banner Gateway Medical Center
Caroline RatterreeCaroline Ratterree
Physical Therapist Assistant at Fyzical Therapy and Balance CenterPhysical Therapist Assistant at Fyzical Therapy and Balance Center
Alec CynovaAlec Cynova
Owner/ Lead Hairstylist at Cultivate StudioOwner/ Lead Hairstylist at Cultivate Studio
Ethan FoxEthan Fox
Facilities Electrician Grade 057 Lead Tech at Intel CorporationFacilities Electrician Grade 057 Lead Tech at Intel Corporation