BROOKE HANFORD
Bellevue,WA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Equipped with strong problem-solving abilities and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Worship Coordinator
University Presbyterian Church
12.2021 - 03.2023
- Assisted Department Director in coordinating services, to include Sunday and special services
- Used Planning Center Online software to plan future services, creating pages for each service, and collecting and adding all details
- Managed approximately 30 incoming emails per day from coworkers and congregants
- Coordinated personnel assignments for every service
- Prepared weekly bulletin for Marketing department and weekly notes for main speaker
- Made purchases for department, and ensured honoraria and bills for departmental purchases were paid
- Helped outside clients plan their events in church spaces; reserved rooms for these events, specifying set up (banquet, classroom, special requests, etc.); and occasionally worked these events
Legal Editor
Code Publishing Co.
06.2019 - 01.2021
- Edited and proofread approximately 20-30 pages of manuscripts per day to impose consistent style, including organization, technical/copy editing, and layout, using Oxygen and XML coding
- Managed projects from organization of materials to delivery
- Communicated with customers in writing and on phone to solve editorial and technical issues
Sales and Codification Consultant
Code Publishing Co.
08.2005 - 06.2019
- Attained 25% of company's national customer base; successfully wrote, negotiated, and won hundreds of RFPs, RFQs, and quotes in 12 states
- Educated, advised, and persuaded clients over phone, in person, in writing, and with video conferencing
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits
- Developed, wrote, edited, and proofread marketing materials and contracts
- Researched clients and issues affecting them; did market analysis
- Exhibited products and gave speeches at trade conferences
- Made travel arrangements and reconciled receipts
- Managed multiple projects while meeting deadlines
- Worked with MS Word, Excel, PowerPoint, Publisher, Outlook, and Access; Adobe Acrobat, Photoshop, and InDesign; and ACT!
Legal Editor/IT Manager
Code Publishing Co.
08.1995 - 08.2005
- Edited and proofread approximately 20-30 pages per day of manuscripts to impose consistent style, including organization, technical/copy editing, and layout, using Adobe FrameMaker
- Managed projects through all stages from acquisition of materials to printing of completed books
- Communicated with clients in writing and on phone to solve editorial issues
- Developed Perl scripts for processing large amounts of text, HTML, XML, MML, and Folio Flat Files
- Designed company's web site using HTML, CSS, PERL, and JavaScript
- Managed Microsoft Small Business Server and Exchange Server, including troubleshooting of server and client computers
- Created and maintained Access database, using Visual Basic
- Praised for ability to express complex ideas to clients, both verbally and in writing
Education
Bachelor of Arts With Distinction - English Literature
University of Washington
Seattle, WASkills
- Excellent written and verbal communication
- Interpersonal skills, public speaking
- Educating, advising and persuading clients
- Email campaigns
- Market research; writing and editing marketing material
- Attending conferences as exhibitor
- Travel arrangements
- Ordering supplies
- Paying bills
- File maintenance
- Typing 60 wpm
- Meticulous attention to detail
- Excellent analytical, problem solving, organizational skills
- Quick learner
- MS Word, Excel, Outlook, PowerPoint, Publisher, Access
Adobe Acrobat, Photoshop, InDesign, FrameMaker, Dreamweaver, Oxygen, WordPress, HTML, XML, CSS, JavaScript, PERL, Python, Java, SQL, Visual Basic
Languages
French
Limited Working
Software
MS Word, Excel, PowerPoint, Publisher, Outlook, and Access; Adobe Acrobat, Photoshop, InDesign, FrameMaker, and Dreamweaver; Oxygen; WordPress; Web Development: HTML, XML, CSS, and JavaScript; Programming/Coding: PERL, Python, Java, SQL, and Visual Basic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leaveQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Interests
Hiking
Skiing
Travel
Music
Art
Movies
Timeline
Worship Coordinator
University Presbyterian Church
12.2021 - 03.2023
Legal Editor
Code Publishing Co.
06.2019 - 01.2021
Sales and Codification Consultant
Code Publishing Co.
08.2005 - 06.2019
Legal Editor/IT Manager
Code Publishing Co.
08.1995 - 08.2005
Bachelor of Arts With Distinction - English Literature
University of Washington
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