Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Brooke Hare

Inver Grove Heights,MN

Summary

Proven to excel in high-pressure environments, I leveraged my exceptional customer service and sales expertise at HealthPartners to enhance client satisfaction and streamline operations. My ability to adapt quickly and maintain strong work ethic has consistently improved team efficiency and guest experiences, showcasing my commitment to results and relationship building.

Overview

26
26
years of professional experience

Work History

Server/Bartender

Drkulas 32
06.1998 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Quill

Sales Representative
06.2005 - 07.2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Receptionist

HealthPartners
06.1999 - 06.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

Diploma -

Simley Senior High School
Inver Grove Heights, MN
07.1997

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Service prioritization
  • Sales expertise
  • Food safety understanding
  • Sales Techniques
  • Order Accuracy
  • Supply Restocking
  • Quality Control
  • Food safety practices
  • Table Bussing
  • Suggestive Selling
  • Guest Relations Management
  • Point of sale operation
  • Relationship Management
  • Dining area maintenance
  • Allergy awareness
  • Order Management
  • Beverage Preparation
  • Tableside Etiquette
  • Food sales and promotion
  • Guest Seating
  • Table Setting
  • Item promotion
  • Ordering Procedures
  • Food station setup
  • Menu presentation
  • Daily specials memorization
  • Order delivery practices
  • Bill computation
  • Food inspection
  • Front-of-house display creation
  • Banquet Coordination
  • Food spoilage prevention
  • Team Player
  • Reliable and Responsible
  • Warm and Friendly
  • Adaptable and Flexible
  • High Energy and Stamina
  • Cool Under Pressure
  • Team Leadership
  • Relationship Building
  • Decision-Making
  • Transactions and Cash Handling
  • Conflict and Complaint Resolution
  • Cleaning and sanitizing
  • Ability to Lift 30 Pounds
  • Upselling
  • Food and Beverage Upselling
  • Menu Recommendations
  • Upselling and Cross Selling
  • Table Monitoring and Turnover
  • Inventory Management
  • Courteous Phone Demeanor
  • Age Verification

Timeline

Quill

Sales Representative
06.2005 - 07.2005

Receptionist

HealthPartners
06.1999 - 06.2005

Server/Bartender

Drkulas 32
06.1998 - 06.2024

Diploma -

Simley Senior High School

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Brooke Hare