Brooke Harmon
Kansas City,MO
Summary
Skilled team player with a strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basic requirements. Quick learner with natural interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Key Account Manager
Resto Athletic
03.2024 - 03.2025
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Support Analyst
SafetyCulture
01.2023 - 11.2023
- Offered expertise in troubleshooting, customer service, and problem solving
- Proven ability to quickly identify and resolve technical issues in a timely and efficient manner
Substitute Teacher
Blue Valley School District
03.2022 - 06.2022
- Managed and implemented classroom activities in alignment with goals
- Delivered lesson plans and engaged with students for duration of teacher absence
Patient Access Consultant
Cerner
04.2021 - 03.2022
- Consult with clients during implementations to deliver client-specific venue configuration, testing and training
- Collected and defined customer requirements to create successful systems meeting the unique needs of each client
Activities and Volunteer Coordinator
Sunrise Senior Living
09.2020 - 04.2021
- Planned and promoted variety of activities and events for various age and special interest groups
- Conducted recreational activities to teach decision-making, improve physical fitness, and offer leisure options
- Trained employees in operational best practices and conducted routine performance evaluations to aid in management oversight
Activities Host
Royal Caribbean
11.2019 - 03.2020
- Hired and trained to help facilitate activities on the Celebrity Solstice
Programs Leadership
Kanakuk Kamps
04.2018 - 08.2019
- Created, organized and implemented new ideas, systems and programs for entertainment and engagement of target audience
- Led counselors through effective training and team building skills, enabling them to accomplish set goals
Lodging Management Intern
The Biltmore Company
08.2017 - 03.2018
- Trained in managing inventory, assets, and customer interactions for maximum business success
- Built strong relationships with customers and business partners by personally reaching out to discern needs and address concerns
Operations Intern
ArtFest Fort Myers
08.2016 - 03.2017
- Communicated regularly with external and internal customers to understand and meet their needs
- Developed procedures and policies by devising strategies, consistently improving processes and supporting organizational goals
- Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks
Education
Bachelor's of Buisness - Resort and Hospitality Management
Florida Gulf Coast University
Fort Myers, FL01.2017
Skills
- Client needs assessment
- Relationship building and management
- Attention to detail
- Analytical problem solving
- Account retention
Certification
Certified Regulatory and Compliance Professional, Cerner, 2021
Timeline
Key Account Manager
Resto Athletic
03.2024 - 03.2025
Support Analyst
SafetyCulture
01.2023 - 11.2023
Substitute Teacher
Blue Valley School District
03.2022 - 06.2022
Patient Access Consultant
Cerner
04.2021 - 03.2022
Activities and Volunteer Coordinator
Sunrise Senior Living
09.2020 - 04.2021
Activities Host
Royal Caribbean
11.2019 - 03.2020
Programs Leadership
Kanakuk Kamps
04.2018 - 08.2019
Lodging Management Intern
The Biltmore Company
08.2017 - 03.2018
Operations Intern
ArtFest Fort Myers
08.2016 - 03.2017
Bachelor's of Buisness - Resort and Hospitality Management
Florida Gulf Coast University
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