Brooke Harris
Saint Charles,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 3 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
12
12
years of professional experience
Work History
Chiropractor Assistant
Harris Chiropractic
Hanover Park, IL
02.2012 - Current
- Greeted patients in a friendly manner, making sure their needs were met.
- Organized patient charts and paperwork for the chiropractor's review.
- Prepared treatment areas, equipment and supplies prior to each appointment.
- Ensured that all instruments used were properly sterilized before use.
Associate
Panera Bread
St Charles, Illinois
06.2021 - 06.2023
- Verified credit card charges against purchase receipts for accuracy.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Handled incoming calls from customers regarding orders or other inquiries.
- Organized backroom areas to maintain a clean and organized work environment.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Built relationships with customers by providing friendly customer service.
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Adhered to food safety standards when storing and preparing foods.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Replenished food items from inventory and rotated ingredients.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
Associate
Urban Air Trampoline and Adventure Park
St Charles, Illinois
02.2021 - 06.2021
- Verified credit card charges against purchase receipts for accuracy.
- Ensured safety of all trampoline users by enforcing rules and regulations.
- Monitored jumpers to prevent unsafe behavior, such as double bouncing or flipping.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Troubleshooted mechanical problems with machines, making repairs or adjustments when necessary.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Set up serving trays for events or parties.
- Maintained a neat work station throughout shift hours.
- Followed all health code guidelines when handling food items.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Maintained order and cleanliness of work areas to conform with health codes.
- Assisted customers with zipline harnesses and helmets, ensuring proper fit and comfort.
- Observed guests closely while they were participating in activities to ensure their safety at all times.
Education
Bachelor - Mechanical Engineering
Valparaiso University
Valparaiso, IN05.2027
High School Diploma -
St Charles East High School
Saint Charles, IL05.2023
Skills
- Preparing Reports
- Workplace Safety
- Management Support
- Cash Handling
- Customer Engagement
- New Hire Training
- Customer Service
- Flexible Schedule
- Ingredient Preparation
- Food Assembly
- Team Contribution
- Problem-Solving
- Inventory Control
Affiliations
- Athletic with years in many sports like basketball and softball
- 8 years of piano playing and years with other instruments such as drums
Accomplishments
called out for being a model employer at a yearly team meeting
Languages
Spanish
Professional
ASL
Limited
Korean
Elementary
Swedish
Limited
Timeline
Associate
Panera Bread
06.2021 - 06.2023
Associate
Urban Air Trampoline and Adventure Park
02.2021 - 06.2021
Chiropractor Assistant
Harris Chiropractic
02.2012 - Current
Bachelor - Mechanical Engineering
Valparaiso University
High School Diploma -
St Charles East High School
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