Brooke Harris
Leesburg,VA
Summary
Assistant Store Manager with expertise in inventory management and staff training. Proven track record of implementing merchandising strategies that increase sales and improve customer satisfaction. Committed to driving operational excellence through effective team leadership and process optimization.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Total Wine & More
Leesburg, Virginia
11.2023 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and store policies.
- Monitored sales trends to optimize product placement and promotions.
- Ensured compliance with safety standards and store regulations.
- Resolved customer inquiries and complaints efficiently and professionally.
- Implemented visual merchandising standards to enhance product presentation.
- Collaborated with team members to improve overall store performance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Co manager
Harris Teeter
Purcellville, Virginia
08.2013 - 10.2023
- Oversaw daily operations and staff scheduling in a high-volume grocery store.
- Managed inventory levels and coordinated restocking of merchandise efficiently.
- Trained and mentored new employees on store policies and customer service standards.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Ensured compliance with health and safety regulations throughout the store environment.
- Resolved customer complaints by providing effective solutions and maintaining satisfaction.
- Analyzed sales trends to optimize product placement and improve sales performance.
- Resolved customer complaints in an efficient manner.
- Monitored daily sales reports and analyzed trends in customer purchases.
- Ordered merchandise based on customer demand and industry trends.
- Developed and implemented strategies to increase customer service levels.
- Reviewed financial statements to ensure compliance with budget objectives.
Education
High School Diploma -
Southwest Guilford HS
High Point, NC06-2001
Skills
- Inventory management and sales analysis
- Visual merchandising
- Customer service training and cash handling
- Staff scheduling and labor management
- Sales forecasting and effective ordering
- Leadership development
References
References available upon request.
Timeline
Assistant Store Manager
Total Wine & More
11.2023 - Current
Co manager
Harris Teeter
08.2013 - 10.2023
High School Diploma -
Southwest Guilford HS
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