Brooke Harvey
Ignacio,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Buisness Development Coordinator
Durango Motor Company
Durango, CO
12.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled incoming calls and directed callers to appropriate department or employee.
Key Holder
Bath & Body Works
Farmington, NM
10.2020 - 12.2023
- Captured customer information to maximize future clienteling opportunities.
- Assisted store manager with daily operations including opening/closing POS system, ordering supplies, inventory processing and staff supervision.
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Cashier
JC Penney
Farmington, NM
10.2020 - 06.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, and registers
Shift Leader
Subway
Shiprock, NM
01.2020 - 07.2020
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Checked orders for quality and completeness.
Waitress
Pool Position
Berlin, Germany
11.2017 - 01.2020
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
Sales Associate
Kollwitz Bakery
Berlin, Germany
12.2016 - 11.2017
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Operated ovens and other equipment to bake products according to established recipes.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Provided customer service by answering questions about menu items or taking orders from customers.
Education
High School Diploma -
Bertolt-Brecht-High School
Berlin, Germany05.2018
Elementary School -
Volksschule Lichteneiche
Volksschulehteneiche, Bamberg07.2013
Skills
- Team Management
- POS
- Leadership
- Communication Skills
- Microsoft Office
- Customer Service Management
- Employee Scheduling
- Team Training and Development
- Cash Management
- Deposit Preparation
- Relationship Selling
- Complaint Resolution
- Store Operations Oversight
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Timeline
Buisness Development Coordinator
Durango Motor Company
12.2023 - Current
Key Holder
Bath & Body Works
10.2020 - 12.2023
Cashier
JC Penney
10.2020 - 06.2021
Shift Leader
Subway
01.2020 - 07.2020
Waitress
Pool Position
11.2017 - 01.2020
Sales Associate
Kollwitz Bakery
12.2016 - 11.2017
High School Diploma -
Bertolt-Brecht-High School
Elementary School -
Volksschule Lichteneiche
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