Brooke Hatton
Orange
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
24
24
years of professional experience
2001
2001
years of post-secondary education
Work History
Customer Service Representative/Dispatcher
Innovative Heating, Cooling, and Plumbing
Orange
04.2025 - Current
- Provided exceptional customer support for heating, cooling, and plumbing services.
- Resolved customer inquiries through phone and email communication effectively.
- Guided customers in selecting appropriate HVAC products and services.
- Documented service requests using company-specific software systems accurately.
- Coordinated with technicians to schedule service appointments promptly.
- Managed customer feedback to improve service delivery consistently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Asst Chief Clerk
Orange County Texas
Orange
05.2001 - 04.2025
- Managed daily office operations for Orange County administrative functions.
- Coordinated document processing and record maintenance for county departments.
- Assisted in budget preparation and financial reporting for operational needs.
- Trained new employees on office protocols and software usage.
- Facilitated communication between various county offices to support collaboration.
- Ensured compliance with applicable laws, regulations and organizational policies.
- Managed and monitored the daily operations of an office of 10 staff members.
- Prepared reports summarizing activities such as budget expenditures, attendance records, performance reviews.
- Answered phones in a professional manner while providing excellent customer service.
- Supervised the preparation, completion and submission of documents related to payroll, benefits and other administrative tasks.
- Maintained databases containing confidential information concerning employee records or accounts payable and receivable data.
Education
West Orange Stark High School
Orange, TXSkills
- A/C troubleshooting
- Customer relationship management
- Software documentation
- Service request management
- HVAC product knowledge
- Office operations management
- Staff training
- Attention to detail
- Time management
- Relationship building
- Multi-task management
- Filing
- Positive and professional
Timeline
Customer Service Representative/Dispatcher
Innovative Heating, Cooling, and Plumbing
04.2025 - Current
Asst Chief Clerk
Orange County Texas
05.2001 - 04.2025
West Orange Stark High School
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